The surprising thing about this story isn’t that a reader received excellent customer service from a Best Buy store. No, we’ve seen that before. It’s that reader Cameron’s local Best Buy store has a full-service music department where you can get instruments repaired by actual professionals. When Cameron brought his guitar to his local store for restringing and repair, he expected just that: new strings and the specific adjustment he needed to the instrument’s neck. Instead, he got a fantastic restoration job on the now shiny, like-new guitar, and didn’t have to pay extra.