A fluid leak forced Deepak’s Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher.
responses
Time Warner Cable Responds To World Of Warcraft Disconnections
By 8.13.08
Jeff Simmermon, the Digital Communications Director for Time Warner Cable, has responded to the charges that TWC is responsible for the lags and disconnections plaguing East Coast World of Warcraft players. He took a look at the traceroutes posted on Blizzard’s user forums and sent the response.
Mad Mag Reacts To Circuit City Ban
By 8.6.08
“We at MAD were shocked and confused by this entire incident — mainly because we had no idea that Circuit City even sells magazines. Nonetheless, we accept their apology but hold out hope that their gesture of a $20 gift card is only an opening offer.”
Circuit City Sorry For Commanding Employees To Destroy Mad Mag's "Sucker City" Parody
By 8.4.08
After a thin-skinned Circuit City exec ordered stores carrying Mad Magazine to search and destroy all copies of a recent issue featuring a 4-page parody of “Sucker City,” someone with a brain stopped the madness. Here’s the surprisingly classy message we just got from corporate:
Circuit City Orders All Stores To Destroy Issue Of Mad Magazine Parodying "Sucker City"
By 8.3.08
Circuit City headquarters has ordered their stores to “destroy all copies” of the latest issue of Mad Magazine, according to an anonymous tipster. The retailer apparently isn’t amused by the 4-page spoof of “Sucker City.” Inside, Mad’s 1-page preview and headquarters’ response.
Why Won't Krystal Respond To Their Customers?
By 6.30.08
Hey! Krystal! Are you there?! Reader Josh sent two letter complaining about his local burger franchise and hasn’t heard a peep in response. Not even “we’re taking it seriously” or “your opinion is important to us.” Nothing!
Big Box Retailers Fight Back Against FCC's Recent Fines
By 5.20.08
Best Buy, Circuit City, and Sears are all contesting the FCC’s recent fines against them for not properly following analog transition rules in their stores, reports Ars Technica. Last week, Best Buy submitted a 41-page response (PDF) that claimed among other things that the FCC has no authority to fine them.
Skyy Tastelessly Tries To Capitalize On Absolut’s Mexican Gaffe
By 4.12.08 — Updated: 11.1.12
Skyy vodka issued a crass press release declaring their support for the Treaty of Guadalupe Hidalgo in response to an ad from rival Absolut that featured pre-Mexican-American War borders. We had no problem with the ad. We put up a poll. A majority of you had no problem with the ad. Not Skyy, though! They’re drunk with outrage and felt compelled to “[decry] Absolut vodka’s suggestion to redraw North [America’s] map.”
Hewlett-Packard Takes Shipping Malware-Infested USB Sticks Very Seriously
By 4.11.08
WHO: Hewlett-PackardWHAT: A batch of USB keys for HP’s line of ProLiant servers have been shipped infected with the worms W32.Fakerecy and W32.SillyFDC. Both can allow attackers to take over a system.WHERE: HP ships USB sticks with malware [CNET] (Thanks to Jimbo!)
Creative Backs Down, Reinstates Spurned Developer
By 4.5.08
Creative Labs heard your chest-beating across the internet and decided to reinstate spurned developer Daniel_K less than a week after booting him from their forums. Unlike Creative, Daniel_K issued drivers that allowed Creative sound cards to work properly under Vista, and even enabled previously crippled features. The drivers were downloaded over 100,000 times. The company thanked the developer by accusing him of “enabling our technology and IP to run on sound cards for which it was not originally offered or intended, [in] effect, stealing our goods.” Even though he has been reinstated, Daniel_K is still pissed.
Dell Growing Deaf To EECBs
By 3.11.08
Seth wrote in to describe the response he got from Dell recently, and compared it to the response he got four years ago. That was a more innocent time, before rags like BusinessWeek blew the lid on our EECB strategy by printing it in old media that execs would read.
Alleged Gibson CEO Possibly Responds To $10k Contest Story
By 1.26.08
Brand new Consumerist reader Mosten posted a comment including the following response that’s allegedly from Gibson’s CEO regarding the $10,000 prize they never made good on to an NYC hip-hop artist. We have no way of verifying whether this response is legit, but thought it was worth sharing for those who are following the story.
After Twitter Snafu, T-Mobile Reminds Customers Who's Boss
By 12.21.07
Last weekend, T-Mobile users who sent SMS updates to their Twitter feeds found that their messages were being blocked. Naturally, tempers flared. Many customers contacted T-Mobile to complain about the problem, but T-Mobile had no answer for the sudden blockage. (It turns out it was a technical glitch on Twitter’s end.) What’s interesting is that T-Mobile’s Executive Customer Relations rep responded to one user’s complaints with a hardcore reminder that when it comes to customer rights, his pretty much begin and end with being required to pay his bill on time. Nice PR work there, T-Mobile.
My name is Marianne Maestas and I am with the Executive Customer Relations department of T-Mobile. I am contacting you on behalf of Mr. Robert Dotson in regards to the email that you sent him yesterday evening.
China: It's Mattel's Fault That Chinese Companies Manufactured Toys Covered With Lead. What?
By 8.11.07
China’s General Administration for Quality Supervision, Inspection and Quarantine (GAQSIQ) blamed Mattel for the recent lead contamination of nearly 1 million toys, saying that the toy maker did not adequately supervise their suppliers. Mattel’s oversight safeguards are widely regarded as the “gold standard” for manufacturing in China. From the LA Times:
