V. and her parents are having a heck of a time cashing in the certificate of deposit they opened jointly. She says it just matured, but she’s in Canada (she doesn’t say where her parents are) and they gave power of attorney to another party. BofA won’t deal at all with this other person, but what’s worse, V. says they’ve taken her name off the account entirely. [More]
refusals
This Chase Customer Service Rep Is An Impenetrable Fortress
By 12.11.09
Stephanie just encountered a Chase CSR who I’m pretty sure will never fall victim to social engineering, and who would likely be unbreakable in a courtroom cross-examination, too. Of course, in Stephanie’s situation this just means that the CSR refuses to help her in any way at all, which isn’t the kind of thing you hope to find when you call customer service. [More]
LA Fitness Will Say Anything To Avoid Honoring Free 3 Day Pass
By 7.10.09
The sales team at the LA Fitness in Floral Park New Hyde Park, Long Island, were so pushy to a prospective customer that they basically forced her to take her business elsewhere. Apparently if they actually let a customer redeem one of their free passes, the gym will be sucked into a vortex of non-commission, so they have to deny you access.
Update: Verizon Changes Mind, Says It Will Give Refunds To Storm Victims If They Ask For Them
By 5.29.09
Since we first posted this, Verizon has changed its mind and announced that it will provide service credits to storm victims in Southern Illinois who were without service for most of the month. The credits won’t be automatic; to qualify for them, affected residents must call 800-837-4966 (1-800-VERIZON) to tell the company that they were without service.
Brian Manages To Replace His Rusty Craftsman Sockets At Sears
By 3.16.09
When we broke off from our Sears Craftsman warranty saga last Friday, Brian had been told there were no replacements on tools that have rust on them, which wasn’t what Sears told us the last time we had warranty questions. Over the weekend, Brian found more evidence that Sears can’t get its warranty language straight. But there’s some good news, too: he dressed up a little, cleaned off the sockets, and went back to Sears. This time he got a different associate who seemed to have no problem swapping out the tools, and who never mentioned the supposed “three per day” rule.
Canon's Rebate Program Is Blurry And Poorly Lit
By 9.22.08
Brett has now been the victim of two failed rebate attempts through Canon. They ignored the first one, and rejected the second one with a claim that he can clearly disprove. He’s trying again. Unfortunately, it looks like Brett’s experience with Canon isn’t unique.
This Subway Is Going To Reject Your Coupon One Way Or Another
By 9.20.08
Dale couldn’t redeem his “free 6 inch sub” coupon at his local Subway. Was it because of a particularly lazy employee, poor management, or dire financial straits? Maybe it was all three, considering the string of completely unrelated excuses Dale was given over just a few minutes.
