refunds

Amazon Stops Fight With Feds Over Kids’ In-App Purchases; Parents May Finally Get Refunds

Amazon Stops Fight With Feds Over Kids’ In-App Purchases; Parents May Finally Get Refunds

Almost a year after Amazon was found liable for unfairly billing parents for kids’ in-app purchases, consumers are one step closer to getting refunds for those unauthorized charges after the Federal Trade Commission and the e-commerce giant decided to stop fighting over the process. [More]

Brian_B 1976

Don’t Be Scammed Into Paying For A Refund From West Union Fraud Settlement

Earlier this year, Western Union agreed to pay $585 million to settle federal allegations that it didn’t do enough to prevent fraudulent transactions. Some of this money is to be paid out to victims of this fraud, but the government is warning people not to let themselves get scammed a second time.. [More]

(Mike Mozart)

Santander Bank To Pay $26M Over Subprime Auto Loan Practices

One of the nation’s largest providers of automobile financing, Santander Bank, has agreed to pay $26 million to end a two-state investigation into the financial institution’s alleged violation of state consumer protection laws related to its auto loan underwriting practices.  [More]

(Lyman Green)

Cable Company Sends Refund Check That Bounces, Bills Customer Twice For Service He Doesn’t Have

When Consumerist reader Andy canceled his Time Warner Cable service back in November he expected to get a small refund. But he got more than he bargained for: a bounced check fee, followed several months later by bills for service he no longer had. [More]

(Daniel Oines)

Kohl’s Appears To Break Own Policy By Not Refunding $1,500 Credit Card Overpayment

When you overpay your credit card, should you be able to get a refund? One Arizona family accidentally paid their Kohl’s credit card bill twice, but the retailer refused to refund their $1,500, even though Kohl’s policies and federal regulations require it. [More]

Adam Fagen

IRS Waiting On 1 Million Taxpayers To Claim Almost $1B In Refunds From 2013

There is free money to be had, but you don’t have much time: Just like last year, the Internal Revenue Service says about one million taxpayers have yet to collect nearly a billion dollars in federal refunds from the 2013 tax year. [More]

Dave Seidman

L.L. Bean Reportedly Thinking Of Ditching Free Returns

As retailers increasingly shifted toward more restrictive return policies, L.L. Bean’s generous approach to accepting returns has stood out. However, that could soon change as the Bean looks to shave costs. [More]

CitiFinancial, CitiMortgage To Pay $28.8M Over Mortgage Servicing Issues

CitiFinancial, CitiMortgage To Pay $28.8M Over Mortgage Servicing Issues

Millions of consumers lost their homes when the housing market bubble burst. But federal regulators say some of those people may have been able to stay in their homes had mortgage lenders fulfilled their requirements. To that end, the Consumer Financial Protection Bureau has ordered two Citigroup subsidiaries to pay $28.8 million to resolve allegations that some of its mortgage units harmed home borrowers.  [More]

David Transier

The $300 From My Southwest Gift Card Vanished & Got Lost In Costco Switch To Visa

The gift of flight turned into a nightmare for a California woman when the Southwest Airlines gift card she purchased for her daughter was mysteriously canceled without notice, and then the funds vanished into thin air. [More]

Great Beyond

Feds Halt Timeshare Scheme That Bilked $15 Million From Property Owners

When buying into a timeshare, many owners receive more weeks at the property than they could possibly use in their lives. This has created a second industry that focuses on reselling or renting out the properties. But, as the Federal Trade Commission showed this week, not all of these businesses are legitimate, some are just out to line their own pockets.  [More]

Man Who Made Fake News Sites To Sell “Pure Green Coffee” Must Pay $30M To Customers

Man Who Made Fake News Sites To Sell “Pure Green Coffee” Must Pay $30M To Customers

Two years after the Federal Trade Commission sued the marketers of the “Pure Green Coffee” for using fake news sites and fictional reporters to push the weight-loss supplement, the man behind those companies has been ordered to repay $30 million to customers tricked into buying the product. [More]

GoPro Recalls Recently Launched Drones After Some Stop Working

GoPro Recalls Recently Launched Drones After Some Stop Working

GoPro only released its new $800 (no camera included) Karma drone two weeks ago, but the flying photo-taking device has already been recalled because some of them simply stopped working.
[More]

Reddit

Galaxy Note 7 Owners Sue Samsung After Being Left Without Phones For Weeks

Before any official recall was announced, Samsung offered replacement devices or refunds to owners of potentially explosive Galaxy Note 7 phones, but some customers maintain that the company still left them hanging without a smartphone for too long. [More]

Flying Photog

Alaska Airlines Passengers Get $500 After Fish, Formaldehyde Spill On Luggage

We all know that there are risks to checking luggage on a flight — lost bags, damaged or stolen items, mix-ups with other passengers’ luggage — but what you probably don’t assume is that your checked bag will end up covered in formaldehyde and dead fish.  [More]

Stranded in Punta Cana

Southwest Passengers Recall Three-Day Nightmare Travel Experience

There are travel hiccups that keep passengers from getting to their destination by a few hours. And then there are ordeals that keep people in limbo for days. Case in point: a Southwest Airlines flight from the Dominican Republic to Atlanta that turned into a three-day real life nightmare.  [More]

Short-Term Loan Startup LendUp Ordered To Pay $3.6M Over Alleged Lending Violations

Short-Term Loan Startup LendUp Ordered To Pay $3.6M Over Alleged Lending Violations

When a company promises to lend you money and rebuild your credit — all through your phone — it can be hard to pass up the offer, especially when you’re in a pinch. But what happens when that lender doesn’t deliver? It gets fined millions of dollars by the federal government, or at least that’s the case for online lender LendUp. [More]

For-Profit College Operator Bridgepoint Agrees To Forgive $23.5M In Student Loans

For-Profit College Operator Bridgepoint Agrees To Forgive $23.5M In Student Loans

Two months after Bridgepoint Education, the operator of for-profit colleges Ashford University and the University of the Rockies, revealed it was being investigated by the Department of Justice over its federal student aid funding, another federal agency has ordered the company to forgive $23 million in student loans and pay an $8 million penalty over allegedly illegal student lending practices.  [More]