Matt’s voicemail stopped working so he called up Cingular to get it fixed, and while he was there he had them check out the rest of his account to make sure everything was ok, but they found something disturbing.
recordings
Cingular Admits Store Salesmen Add On Features You Didn't Ask For, Just To Make More Commission
By 5.11.07
Supreme Court Case Law Supporting Customer's Right To Record Customer Service Calls
By 4.28.07
In the extremely unlikely event that a customer were sued for recording and publishing a customer service call, we feel that the courts would decide in the consumer’s favor, based on the following case law…
Recorded Customer Service Call Roundup
By 4.26.07
Recording customer service calls is fun! And if you submit them to our contest, we can provide value-added services (like mocking them) and you can win fabulous prizes! Let’s look back at some of the customer service calls we posted in the past to help us get in the spirit.
Record Customer Service Calls On Your Treo With CallRec
By 3.29.07
If you have a Treo, you can record your customer service calls by downloading and installing CallRec (7-day free trial, $19.95 thereafter).
Quicken And MS Money Are ExtortionWare
By 3.28.07
Both Quicken and MS Money sneak these “sunset” clauses in their end user license agreements, giving them carte blanche to completely disable major parts of their functionality if they feel like it. These features include online bill pay, downloading any financial information, portfolio tracking, and more. Basically, all the cool stuff.
How To Record Customer Service Calls
By 3.15.07
It’s good to get into the habit of recording customer service calls. It gives you proof if they mess up and maybe you’ll get a really bad one that you’ll want to submit to The Consumerist. Here’s some tools to help you.
WaMu Screws Customer Stranded Overseas After Credit Cards Stolen
By 3.9.07
Marty was stranded in Greece after his credit cards got stolen on the metro. He called WaMu to cancel his cards and then when he tried to confirm they were closed, he got transferred from department to department. In the meantime, thieves continued to run his bill up to $5800. Marty’s cellphone minutes continued to drain. No one could help him because the Consumer Lending Department “was closed over the weekend.” WaMu must believe that identity theft is only committed during the weekday.
Record Outbound Customer Service Calls With 321-CALL-LOG
By 3.7.07
321-CALL-LOG is free online service that helps you make recordings of and document your customer service phone calls.
HOWTO: Record Phone Calls
By 8.4.06
This may not be the best or the cheapest way, but this is how we record our customer service calls, without ever going to Radio Shack.
T-Mobile Forbids You From Recording Customer Service Calls
By 7.25.06
We can record you but you can’t record us, T-mobile told reader Jeff today.
T-Mobile Hotspot: Wham, Bam, But No Thanks
By 7.19.06
Much like beer and hotdogs at the ballpark, airports take advantage of your momentary entrapment to bend you over for the privilege of wi-fi surfing. Against his better judgment, ZDnet’s David Berlind tried to use the airport’s T-Mobile hotspot and access some important and time-sensitive documents from his office. T-Mobile was more than happy to give him a high signal as he completed the transaction, only for the wifi to completely cut out after they charged his credit card. David recorded his call trying to wrest his dollars back from T-Mobile, listen below.
AOL Fires Infamous CSR
By 6.15.06
The AOL customer service rep who tried so very hard to prevent Vincent Ferrai from cancelling his service has been fired.
The Best Thing We Have Ever Posted: Reader Tries To Cancel AOL
By 6.13.06
This is the best thing we have ever posted. It’s so good that we almost don’t want to comment on this mp3 that Consumerist reader Vincent Ferrari recording him trying to cancel his AOL account. [More]
