For all its popularity, Facebook has yet to convince users or businesses to think of the social media network as an e-commerce platform; but not for lack of trying. It recently tested shops built directly into retailers’ Facebook pages, created a dedicated shopping feed, and just this week launched Marketplace, a competitor to Craigslist. Now comes a new feature that will let Facebook users browse and buy from retailers through Facebook Messenger. [More]
purchases
JCPenney To Refund Customers $50M In False Advertising Settlement
By 11.11.15
JCPenney is putting a class-action lawsuit accusing the retailer of violating consumer protection laws by using deceptive discount practices behind it. [More]
Lawsuit Over JCPenney’s Alleged Imaginary Discounts Receives Class Action Status
By 5.19.15
A class-action lawsuit that accuses JCPenney’s of violating consumer protection laws by using deceptive discount practices received the go-ahead from a federal judge on Tuesday. [More]
Shed What's Left Of Your Financial Privacy On Blippy
By 1.22.10
Spotted by this CNN story, social networking site Blippy lets you broadcast your purchases to interested parties, while letting you keep track of others’ buys as well. Think of it as a financial Twitter. [More]
Everything You Wanted To Know About BestBuy.com
By 12.28.09
Someone who says he’s worked with BestBuy.com for a couple of years now sent us an exhaustive list of topics related to buying from the website. Learn about the Satisfaction Matrix that determines how a CSR treats you! Discover the best way to ensure a new shipping address is accepted into the system! Exciting stuff like that follows. [More]
Why Retailers Like It When You Subscribe
By 10.12.09
You know what’s great about subscriptions? You forget to cancel them. You also pay more over time than you would if you were forced to buy items individually. Yeah, that’s awesome—for companies. The New York Times looks at current research on how consumers think about subscriptions, and why companies want to push them more than ever.
Comcast May Buy Controlling Stake Of NBC Universal
By 10.2.09
Hey, are you ready for Comcast to take more control over your entertainment? Then great news for you! Yesterday a rumor leaked that the cable giant is negotiating to buy 51% of NBC Universal, which includes the movie studio Universal, Universal theme parks, the NBC network, and shows like 30 Rock and SNL.
Adobe Takes Four Months And Counting To Process Refund
By 8.9.09
Jeff bought a copy of Adobe Creative Suite 4 back in May during a sale promising a $200 discount. The final checkout price didn’t reflect the discount, but he double-checked the terms and conditions and confirmed that he was eligible. Adobe agreed, and has repeatedly promised to issue a refund. Jeff has been waiting for the check for almost four months, and he’s not alone. Another customer has been waiting on a similar refund for almost a year!
The One Question To Ask Before Buying Fitness Equipment
By 8.1.09
Are you motivated? Because if you’re not, don’t bother. Put down your credit card, walk away from the pretty advertisements, you’re just going to waste money. Seem overly simplistic? Maybe it is, but it’s a reality most of us don’t have the courage to face. Paul Michael over at Wise Bread offers up his own story as proof…
Bank's Fix For Erroneous Charges: Disclose Personal Information To Other Customers!
By 7.27.09
Taking outsourcing to an extreme, Bank of New Zealand decided that instead of figuring out why one woman’s charges ended up on another customer’s account, they would just give the customer the woman’s name, home address, work address, email address and cellphone number so they could settle things for themselves.
Radio Shack Is Levying The Wrong Sales Tax In New York City
By 7.5.09
Radio Shack is charging New York City consumers an extra half-percent of sales tax, even though the State hasn’t approved a new tax rate. Before descending into a chaotic mess of embarrassing inaction, the New York State Senate was widely expected to hike the sales tax New York City’s local sales from 8.375% to 8.875%. That never happened, a minor detail that isn’t stopping Radio Shack from collecting more tax, as reader Jeff discovered…
The Pirate Bay Bought For $7.7 Million, Plans To Evolve Into Legitimate P2P Service
By 6.30.09
The Swedish gaming company Global Gaming Factory X AB has purchased The Pirate Bay for $7.7 million, and plans to transform the embattled file sharing site into a legitimate peer-to-peer service. “We would like to introduce models which entail that content providers and copyright owners get paid for content that is downloaded via the site,” the buyers said in an ambiguous statement. The Pirate Bay’s current administrators did offer up one undeniable truth to comfort the site’s fans…
Sears: Lose Your Job, Keep Your Purchase, Forget The Debt
By 6.29.09
Acknowledging that skittish consumers are still unwilling to buy big-ticket items, Sears tomorrow plans to unveil a bold new guarantee: if you lose your job after charging a purchase worth $399 or more to your Sears card, the retailer will credit 1/12th of the purchase price to your account for each month you are unemployed. If you stay jobless for one year, the debt is entirely forgiven, and the appliance is yours to keep.
Expensive Purchases Are Like Peacock Feathers, Except They Don't Work
By 5.25.09
Geoffrey Miller, an evolutionary psychologist at the University of New Mexico, says marketers are trying too hard to find a working model of why people spend money the way they do. It really comes down to the human equivalent of “cost signaling” in the animal world—a sort of “peacock feather” display that’s supposed to tell peers and prospective mates how smart or sophisticated we are. The only problem is, other people never fall for it.
Now Is A Good Time To Haggle Over A TV
By 3.29.09
Between weak holiday sales and the pending arrival of new models, this an excellent time to haggle with your local electronics store over the price of a new TV. In a normal year, prices dip before the holidays and again before the Super Bowl. This year, with the recession clamping down on bank accounts, nobody’s buying. With new models arriving soon, retailers just want to clear out their showroom space, meaning you can walk in and save a few hundred dollars on that dream set you’ve always wanted.
Why Do Lenders Want You To Use Your Debit Card Like A Credit Card?
By 3.25.09
A reader wants to know why Chase is pushing him so hard to use his debit card like a credit card when paying for things—they’re promoting a contest for people who do this, and on every insert or blank space in the paperwork that accompanied his newest card, they encourage him to always select “credit” over “debit” at checkout. Why?
By 1.8.08
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Oh, by the way, KamberEdelson, the law firm that filed the class action against Sears over its website exposing customer’s purchase histories? They’re the same folks who successfully sued Sony BMG for selling all those DRM-riddled music CDs. Sears could be in trouble. [Washington Post]
