Southwest Airlines says everything should be back to normal this morning after a system glitch on Sunday caused quite a headache for thousands of passengers, prompting hundreds of flight delays. [More]
problem solved
Southwest Airlines Says Travel Should Return To Normal After Fixing Glitch That Delayed Hundreds Of Flights
By 10.12.15
Comcast Says It’s Tripling Size Of Social Media Customer Service Team
By 3.23.15
Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of customer satisfaction ratings — not just for cable and Internet providers, but for all U.S. companies. And now that Comcast is trying to merge with the one consumer-facing business with a worse reputation, it says it is making an investment to improve its social media customer service team. [More]
Verizon EECB Fixes DSL Price Glitches, Nets 2 Months Of Credit
By 6.3.10
Joshua, who struggled with Verizon’s flaky DSL service and pricing shenanigans, launched an Executive E-mail Carpet Bomb just after he notified us of the problem. And by the time we posted his story the company had already swooped in and taken care of him. [More]
