Looking for that info to load your EECB, file a letter of complaint, or reach executive customer service? ExecutiveBomb.com has entries for 861+ companies. Just type in the company name to the search box. If they’ve got a result, they’ll spit it out to you. They also rely on users to submit contact info as well, so get to emptying your rolodexes in there.
phone numbers
Hey Look, It's Contact Info For Walmart's CEO
By 1.20.09
A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely.
Reach AT&T Landline Executive Customer Service
By 1.15.09
Here’s 2 numbers to reach escalate an AT&T residential problem that regular customer service can’t or won’t fix: 404-362-0021, 866-232-9733. (Photo: genetic.drift)
Executive Email Carpet Bomb Pounds DirecTV Into Submission
By 12.17.08
Reader Jesse was having an awful time explaining a simple problem to DirecTV. Thankfully, the EECB (Executive Email Carpet Bomb) was just the thing.
Reach TracFone Executive Customer Service
By 11.21.08
TracFone is a pre-paid wireless cellphone company that people enjoy for its low cost and hate for its customer service. The problem comes from their globally outsourced and non-integrated call centers. Problems don’t get solved. Emails go unreturned. Problems get stuck in infinitely recursive loops. Here’s a typical story from reader Susan, “I asked them to escalate this to a supervisor. Three days later, I get a response saying that they have investigated the problem and I should call their support line. When I called the support line, they had no details of any prior communication and no way to resolve the problem. So I am back at step one. ” Luckily for you, she found the numbers to escalate complaints up to the corporate level and got it solved: 1-800-876-5753 or 1-800-339-9345.
Reach Comcast's Office Of The President
By 11.13.08
If you would like to reach the immediate clutch of minions encircling Comcast CEO Brian Roberts for some reason (say for instance you tried working with Comcast Customer Service Czar Frank Ellison (email: We_Can_Help at cable dot comcast dot com) and for some reason that didn’t work out or you weren’t happy with his solution – or you just really want to give his executive assistants a piece of your mind and want to increase your chances it will reach his ears) – here’s the phone number for the Comcast Office of the President: 215-286-8960.
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Contact Buy.com Executive Customer Service
By 11.6.08
If you’re having a problem with Buy.com and regular customer service can’t or won’t help you, here’s a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:
Reach Time Warner Cable Executive Customer Service
By 11.4.08
If you’ve got a problem with Time Warner Cable…
Reach Gamefly Executive Customer Service
By 10.31.08
Here’s the info to escalate your complaint up to the top of the Gamefly corproate heap. Says the reader who sent this in, “I left a message and sent an email and 20 minutes later a manager called and fixed my problem in 5 minutes. It was like magic, delicious fairy sparkly consumery magic.”
Reach Sears Executive Customer Service
By 10.27.08
To escalate a complaint at Sears past the completely useless 1-800 number, call 847-286-2500 and ask for Mr. Lampert’s office (Ed Lampert is the chairman of the board). When the executive assistance picks up, tell them you want to file an “Executive Complaint.” Said the reader who submitted this tip, “A single call to this group is actually well on my way to resolving a problem that 4 calls & 3 transfers at the 1-800-4-my-home line could not handle.” Don’t forget to be calm, professional, and succinct when you speak with them.
Reach Citibank Executive Customer Service
By 10.23.08
Having trouble getting people at Citibank to help you out? If you’ve tried regular customer service and supervisor multiple times and failed, try these numbers:
Reach Apple Executive Customer Service
By 10.7.08
Two guys who can help you out with escalated Apple issues:
Reach DirecTV Executive Customer Service
By 10.2.08
Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV:
Get Your Expired Bloomingdale's Gift Card Balance Restored
By 10.1.08
Pam had a Bloomingdale’s gift card that went unused for a couple of years, and when she tried to spend it last weekend, she was told it had expired. Pam found a way to get the balance restored fairly quickly, though. If you’ve got a card from before February 2008, try Pam’s advice below.
