Listen to these calls and you’ll understand why Dell has a long way to go with their customer service: because people are stupid and don’t work a voice tree like they’re supposed to. It doesn’t help that once this customer finally gets a person, in hardware, he transfers her to a tech support line with a busy signal.
phone calls
HOWTO: Record Customer Service Calls
By 12.8.06
Recently we’ve gotten a flurry of emails asking how to record customer service calls (Vincent Ferrari says he’s receiving a slew, too).
