Yesterday, Philadelphia finally got around to releasing the results of a long-in-the-works Comcast customer service survey of city residents, and the results weren’t very favorable for the cable company. Of course, Comcast, which had more than a month to review the report before it was made public, is now trying to discredit it, saying the consultants that put it together should have asked Comcast — and not the citizens of Philadelphia — for accurate data about customer service. [More]
philadelphia
Comcast Tries To Refute Philly Customer Service Study, Does About As Good A Job As You’d Expect
By 4.10.15
Philadelphia Finally Releases Results Of Comcast Customer Service Survey; It’s Not Pretty
By 4.9.15
Earlier this week we told you how the city leadership here in Comcast’s hometown of Philadelphia appeared to be dragging their feet in getting around to releasing the results of 15-month-old survey of city residents about Comcast service, even though the cable company had already been shown the report. Today, the city finally got around to sharing this info with the public and it’s about as unpleasant as you’d expect. [More]
Philadelphia Won’t Show Results Of Comcast Customer Survey To Anyone — Except Comcast
By 4.6.15
From the skyline to the mayor’s office (to the very broadband line through which this story is being published), Comcast is everywhere here in Philadelphia. But even this company town occasionally has to go through the process of reviewing and renewing its franchise agreement with said company. Unfortunately, it looks like some of Philadelphia’s top brass may be dragging its feet on this process — and ignoring the opinions of their constituents — at the same time Comcast tries to acquire Time Warner Cable. [More]
Philadelphia Uber Driver Accused Of Rape
By 3.25.15
A woman in Philadelphia has accused a driver for ridesharing service Uber of raping her and holding her captive for hours in his car after the alleged assault. [More]
Contractor Steals Homeowners’ Valuables, Demands Cash For Their Return
By 3.20.15
It’s certainly not unheard of to have your things stolen by workers with access to your home, but most of them don’t have the gall to justify their theft by saying the victim should pay a ransom because the thief’s boss doesn’t pay them enough. [More]
Comcast Continues To Screw Up Accounts, Even After Local News Involvement
By 3.16.15
We’ve done seemingly countless stories in which the only reason a company paid attention to a wronged consumer was the involvement of the media. And in most cases where this happens, the customer’s problem is finally resolved, never to crop up again. But that’s not always true. [More]
Watch Unhappy Little Caesars Customer Throw Register, Display Case At Employee
By 2.19.15
While the recent McDonald’s employee meltdown had a certain nihilistic joy to it, with the fired worker made a calamitous exit but in a way that didn’t really put anyone at risk, this footage from a Little Caesars here in Philadelphia is downright terrifying as an angry customer attempts to attack an employee with everything he can get his hands on. [More]
Traveler Says TSA Jailed Him For Making Complaint, Lied In Court About Bomb Threat
By 2.4.15
What line does a traveler need to cross before he’s deemed worthy of arrest by airport security agents? According to one man, not only was he detained overnight after attempting to file a complaint about the way he was being treated, but a TSA supervisor then lied under oath about a bomb threat the traveler never made. [More]
Pizzeria Lets Customers Donate Extra Slices To Homeless And Hungry Visitors
By 1.15.15
Back in 2013, we had some misgivings about a message spreading around Facebook that explained the idea of the suspended coffee, and urged people to spread the idea and the idea of donating free coffees to the needy all over the world. Since then, the idea has taken off in some places, including a pizzeria in Philadelphia where customers have bought more than 8,400 slices for homeless and hungry people who stop by. [More]
Verizon Customer Gets Police Involved After Phone Disappears Into FedEx Vortex
By 12.22.14
So Verizon sends you a new phone worth hundreds of dollars. FedEx claims it was delivered and that you signed for it, though that’s impossible because you were miles away from home when the delivery allegedly occurred. Neither company will do anything about the issue and both blame you. What’s a decent human being to do? [More]
Someone Sent $270K Worth Of Pot To The Wrong Clothing Store
By 11.19.14
I’ve never mailed hundreds of thousands of dollars worth of marijuana to anyone, but if I were going to do it, I’d at least make sure that it was properly addressed. But that’s apparently not the case for whomever sent 90 pounds of pot to one Philly-area clothing store over the course of two days. [More]
Town Creates Nation’s First “Craigslist Transaction Safe Zone”
By 10.30.14
While the vast majority of purchases made via Craigslist go down without a problem, those don’t make the news; it’s the rare case of people getting scammed or attacked that earns the headlines. In an effort to reduce the chance of those sorts of incidents, one Pennsylvania community has created what it claims is the nation’s first Craigslist Transaction Safe Zone. [More]
Comcast Will Pay $50M To End 11-Year-Old Class Action That Sought $875M
By 10.29.14
Nearly 11 years after it was first filed — and after a trip that saw it go all the way to the U.S. Supreme Court — a class action claim brought against Comcast by cable customers here in the Philadelphia area may finally be coming to an end, and for only a small fraction of what the plaintiffs had once hoped to collect. [More]
While City Arrests Uber Drivers, Philly Mayor Comes Out In Support Of Service
By 10.27.14
Here in Philadelphia, the dispute between cab regulators and the Uber ridesharing service has gotten ugly, with the city arresting and fining numerous drivers over the weekend. Given this response to Uber, you’d think Philly Mayor Michael Nutter would be calling for the service to exit the city. But instead he’s calling for a truce. [More]
MGM Threatens To Sue Race For Recreating Rocky Balboa’s Epic Run
By 9.23.14
Here in Philadelphia, it’s rare to walk by the Art Museum steps without seeing some tourist trying to reenact the triumphant conclusion to Rocky Balboa’s training runs in Rocky and Rocky II. Movie studio MGM has no issue with selling out this iconic scene to a questionable payday loan operation, but if someone actually wants to use the word “Rocky” to organize a completely free running event that retraces the Italian Stallion’s jog through Philly, well… MGM has a problem with that. [More]
Restaurant Owner Won’t Apologize For Shaming LeSean McCoy Over $.20 Tip
By 9.9.14
Not to overwhelm the pages of Consumerist with stories about NFL running backs, but when the league’s best set of legs shows himself out to be one of the country’s worst tippers, we can’t not cover the story. [More]
City Bills Landowner $944 For Non-Existent Water Service For Vacant Lot
By 8.29.14
There are vacant lots all over the place here in Philadelphia, and a number of them are sold at auction by the city’s Housing Authority. When one area man purchased one such empty spot of land two years ago, the last thing he probably expected was to someday be hit with an unexplained and massive water bill for a property with nothing built on it. [More]
52 Ill-Informed Mayors Agree: The Comcast/TWC Merger Is Greatest Thing Ever
By 8.22.14
The gleaming USB drive that is Comcast HQ towers above the rest of the skyline here in Philadelphia, and the company is set to build another gleaming spire as a monument to its greatness right across the street. Just a few blocks away from the nation’s largest cable and Internet provider sits Mayor Michael “Why do people always laugh at my last name?” Nutter, who recently rounded up a bunch of other mayors to tell the FCC how awesome Comcast’s merger with Time Warner Cable would be. Of course, missing from that list of mayors were the leaders of New York City and Los Angeles, the two cities that would be most affected by the deal. [More]
