Yesterday, Philadelphia finally got around to releasing the results of a long-in-the-works Comcast customer service survey of city residents, and the results weren’t very favorable for the cable company. Of course, Comcast, which had more than a month to review the report before it was made public, is now trying to discredit it, saying the consultants that put it together should have asked Comcast — and not the citizens of Philadelphia — for accurate data about customer service. [More]
