Nearly nine months ago, a federal court in California ruled that Safeway must refund customers the amount of money they were overcharged when the company broke its own terms and conditions by marking up prices of items ordered online. We finally know how much the supermarket chain will hand over: about $30.9 million. [More]
overcharges
Citi To Return Additional $4.5M In Overcharged Fees To 15,000 Investment Account Holders
By 8.19.15
Last October, Citigroup agreed to return a total of $16 million to nearly 30,000 customers after an investigation by the state of New York found the company overcharged some customers advisory fees on their investment accounts. While that redress seems pretty hefty, it wasn’t enough, with the financial institution now agreeing to pay an additional $4.5 million to another 15,000 account holders. [More]
Don't Leave AT&T Alone With Your Decimal Points When It Comes To Data Charges
By 6.15.10
While planning a trip to Canada, Mike called the company to scope out his potential AT&T data charges. He got ahold of a CSR who must have missed those years in elementary school when they taught you about decimal points, because he quoted a nonsensical rate. [More]
Watch Out For Phone Companies Cramming Charges Onto Your Bill
By 4.1.10
Some phone companies will take every opportunity to sneak ludicrous, unjustified charges onto your bill. The Boston Globe highlights the “cramming” practice in this story: [More]
Why Can't Macy's Reverse This Charge On Their Customer's Debit Card?
By 12.16.09
Amanda has been having a hard time getting Macy’s to reverse an incorrect charge on her credit card–a charge that was canceled less than five minutes after it was made last week. Her story includes almost all of the things that can go wrong with customer support, including random transfers, rude employees, and broken promises. If she’d just been made to hold for 45 minutes before one of the disconnections, she’d have collected the set! [More]
TiVo Restores Service, Refunds Gift Card
By 12.3.09
TiVo may not have treated Lee right, taking him for granted and unfairly billing him while cutting off his lifetime service. Maybe it even slept around with cocktail waitresses and D-list reality show stars. But TiVo stopped dragging its feet once Lee told us his story. [More]
Biz Owner Says FedEx Added 85 Pounds To Package Weight
By 11.25.09
Ross has a small business that routinely ships 10-pound packages, but says he was horrified to find out that FedEx has charged his account with a 95-pound package shipment. [More]
Virgin Atlantic Overcharged Me, Says They Sent Refund, Didn't
By 11.12.09
Priya says Virgin Atlantic sprung a hidden $220 fee on her for a flight to India late last year. She paid the fee but started fighting for a refund immediately.
UPDATED: Florida Subway Does NOT Overcharge On Sales Tax
By 11.4.09
Mario ate at a South Beach, Fla. Subway that charged him 9 percent even though the Miami-Dade county sales tax is 7 percent. Neither Mario nor the Subway cashier was aware of a 2 percent surcharge that boosted the tax to 9 percent.
How To Reverse A Debit Card Overcharge Quickly
By 9.15.09
If someday you have the bad luck to have one of your debit transactions entered incorrectly by a merchant, here’s how to get things back to normal quickly. The important part is not to let the merchant “get back to you” at some later day. Instead, try to get your bank and the merchant on the line at the same time in order to get it rectified immediately.
Ramada Overcharges Guy, Won't Give Full Refund
By 7.30.09
Every time you leave your credit card info at a hotel front desk, it’s natural to worry you’ll be overcharged. Tony’s fear came true, since his card was charged even after his girlfriend paid for the room. And he’s been tangling with Ramada over a hotel stay in which he was double-charged for a stay.
Unruly Teen Charges $23 Quadrillion At Drugstore
By 7.14.09
Kids these days! Hawkins writes, “My lectures about financial responsibility appear to have failed: yesterday [my teenaged daughter] charged $23,148,855,308,184,500.00 at the drug store.” You would think Visa would have caught the error and addressed it, if you were high. What Visa actually did was slap a $20 “negative balance” fee on it, of course. Update: Here’s what happened!
Why Is Nokia Charging Customers More Than The Invoice Amount?
By 3.31.09
Nokia has already had a few problems rolling out its new touchscreen 5800 XpressMusic phone, including earpieces that go bad in humid weather and firmmware that wouldn’t work on certain big-city 3G networks on the US model, but now they’re screwing around with something serious: customers’ money.
