Months after United Airlines found itself in the middle of a social media crap storm over a video of a ticketed passenger being dragged off a flight so an employee could take his seat, the airline’s CEO admits that the company has to learn to adjust to rapid spread of news online. [More]
Oscar Munoz
United CEO: Social Media Means People Will Pay Attention When Passengers Are Dragged Off Planes
By 7.19.17
Congress Asks Airline Industry To Explain Why It “Hates The American People”
By 5.2.17 — Updated: 5.9.17
While no one was forcibly dragged out of room 2167 of the Rayburn Office Building during this morning’s Congressional hearing on the airline industry, lawmakers from both sides of the aisle appeared to be united (but not United) in their distaste for byzantine booking systems, lack of options, and the billions of dollars in add-on fees collected by carriers. [More]
United Airlines Will Compensate All Passengers Who Were On Controversial Flight
By 4.13.17
United Airlines remains in damage control mode after video of a passenger being forcibly removed from his seat and dragged down the aisle of a plane generated a public backlash. In the next step on its stumbling apology tour, United has announced that every other passenger who was on that flight will be compensated for their fare. [More]
United CEO Says Airline Won’t Use Law Enforcement Officers To Remove Passengers
By 4.12.17
When the news broke that a United Airlines passenger had been forcibly dragged out of his seat and down the aisle of a plane to make room for airline crew members, United CEO Oscar Munoz put the blame squarely on the passenger, calling him “disruptive and belligerent.” That didn’t go over well with the public, and now Munoz is doing an apology tour, promising that “This will never happen again.” [More]
Does The Fine Print In United’s Contract Prevent Kicked-Off Passenger From Suing Airline?
By 4.11.17 — Updated: 5.9.17
A lot of people are saying the United Airlines passenger who was forcibly booted from a Sunday afternoon flight should sue the carrier, while others say he can’t sue because of fine print in United’s 37,000-word customer contract. Turns out he probably can take the airline to court, but whether or not he’d prevail is unclear. [More]
United Says Controversial Flight Wasn’t Overbooked; Airline Crew Just Needed The Seats More
By 4.11.17
United Airlines is still in damage-control mode today in response to the public uproar over a passenger who was forcibly removed from a flight earlier this week. Now the carrier is clarifying that this flight wasn’t “overbooked;” it just really needed the seats for United crew members. [More]
United Airlines CEO: Passenger Dragged Off Flight Was “Disruptive And Belligerent”
By 4.11.17
In a letter to employees late on Monday night, United Airlines CEO Oscar Munoz said he “emphatically” stands behind workers amid the uproar over videos showing a passenger who was forcibly pulled from a flight on Sunday by airport police, after he became “disruptive and belligerent.” [More]
United Airlines CEO Admits The Company Should Probably Treat Customers Better
By 9.1.16
There must be something in the water this week: while American Airlines is urging customers to stop being such jerks in order to have a better flying experience, United Airlines’ CEO is admitting that the carrier could probably improve its relations with customers. [More]
United CEO May Have Made Millions By Returning Early From Heart Transplant
By 3.11.16
United Airlines CEO Oscar Munoz returns to work on Monday only two months after a heart transplant. Was the airline exec’s speedy recovery spurred by a desire to get back to business, or did Munoz return earlier than planned because it was the only way to earn his full bonus?
[More]
10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers
By 1.14.16
Five years after United Airlines and Continental finalized their mega-merger, the resulting carrier has struggled to deal with both unhappy passengers and employees, and remains at the back of the customer satisfaction pack among the nation’s major airlines.
[More]
United Names Interim CEO While Oscar Munoz Recovers From Heart Attack
By 10.20.15
For the second time in just over two months, the United Airlines board of directors has announced a new leader as its recently appointed CEO, Oscar Munoz recovers from a heart attack. [More]
New United CEO Apologizes For 5 Years Of Merger-Related Problems
By 10.1.15
The five-year-old marriage between United and Continental airlines appears to be hitting the seven-year itch a few years early, as new United CEO Oscar Munoz began his tenure acknowledging the mega-merger may not have been such a good idea after all. [More]
