nice
Orwellian in Implication Call-Center Recording System Pitch Letter Intercepted
By 4.5.06
This email is so money. It’s a pitch letter from NICE, the call recording system used by 67% of the Fortune 100. As we suspected, your call gets digitized and can later be accessed by a manager searching for a key word. The email says, “For financial services firms, NICE can help cut legal risk and meet compliance rules. Did that customer say “sell” rather than “buy” as his lawyer now claims? The call is readily accessed for proof.”
