Now that we live in a world where it seems everything can be rated — from your restaurant experience to your root canal — privacy issues are popping up in unexpected places. Like in health care providers’ responses to negative reviews from patients on Yelp, for example.
Federal regulators on Monday continued their crackdown on deceptive, ineffective weight-loss products, this time by filing a lawsuit against a company that threatened to enforce a so-called “gag clause” by imposing fines and filing lawsuits to stop customers from posting negative reviews and testimonials for the products online. [More]
UPDATE: After hundreds of outraged posts on social media sites, the hotel addressed its Facebook audience early Monday afternoon to say the negative review policy was all just a big misunderstanding. [More]
The relative anonymity of online review sites makes it tempting to vent one’s anger toward a company in an over-the-top way, but does the use of a screen name prevent you from being held liable for making knowingly false claims? One hotel in Oregon says no, and is suing an unknown TripAdvisor reviewer to prove that point.