Some satellite TV customers decide to end their relationship with their company of choice when they move, but that’s not what Brad and his wife want to do. They’re moving to be closer to family during a medical crisis. The problem is that they’re still under contract: they just signed up this August. They also like their service and want to keep it. The problem is that DirecTV offers them two options: a $200 fee to move the service, or a
Mark wrote to us with a warning for Comcast customers: if you move while your account is set on auto-pay, the system is set up so that you will miss a payment and be hit with a late payment fee. Why is it set up that way? Nobody knows.