When Sling Media finally released their iPhone app last week, they conveniently turned off access to older Slingbox devices in order to force customers to buy newer models. As a gesture—only a gesture, nothing more—of their gratitude toward existing customers who supported them by already buying Slingboxes, they offered a $50 credit toward the purchase of a newer model.
misleading
IGN Says Capcom's "New Content" For Resident Evil 5 Is Already On The Disc
By 4.8.09
Update: Several commenters have pointed out that the size of the download seems to indicate that your $5 gets you new code, not just an unlock key. The original post is below.
This JCPenney Coupon Doesn't Understand The Term "No Exclusions"
By 3.27.09
Hey, JCPenney, an asterisk isn’t a get-out-of-jail-free card. You can’t just say anything you want and then asterisk it away into meaninglessness. Here, we’ve fixed it for you.
Metrolink Addresses Confusing Wording Regarding Monthly Passes
By 3.19.09
It looks like someone at Metrolink in Southern California reads The Consumerist, because their communications manager responded today to yesterday’s post about some potentially confusing language on their website. He even posted a suggested revision to the language in an attempt to clear it up, and is asking for reader feedback.
SoCal's Metrolink Monthly Pass Doesn't Work The Way You Probably Think
By 3.19.09
Dillon is in college, and he tried to save money by buying a monthly pass on the Metrolink transit system in Southern California. The problem is that Metrolink does a terrible job of explaining how the monthly pass works, and their own staff gives out incorrect information to customers buying the pass for the first time. Now Dillon faces a $250 citation for fare evasion because it turns out he could only use his pass for the upcoming month.
Best Buy Not Honoring Price Match Guarantee
By 3.18.09
Not to be outdone by all the negative publicity Office Depot is getting over their “not in stock” lies, Best Buy stores in the New York area have been uncovered refusing to price match TV prices in accordance with their official policy. When pressed, the sales associates said that the TVs weren’t covered due to imaginary exclusions that aren’t included in the official policy language. An employee at one of the stores gave in, but then made up a new imaginary policy that said free delivery would cost $100.
This Pringles Super Stack Size Traps The Math Illiterate
By 3.12.09
The Super Stack can of Pringles on the right looks super big and super packed full of chips. It only has 12% more snack inside, though, while it costs 25% more of your money. Luckily, if you’re not handy with division or don’t have a calculator or phone with you, just look at the price per pound on the tags below. And never trust packaging!
CareerBuilder's Free Resume Review Is Bot-Driven Junk
By 3.7.09
Sometimes”‘free” means “wow what a great bargain,” and sometimes it just mean worthless. CareerBuilder offers a free resume review on their site—enter your email address, upload your resume, and “we’ll email you the results of your free evaluation, including tips on writing a resume that will help you land the interview.” All it really does is collect your address so it can send you unsolicited email (we got spammed 30 minutes later), and your “review” is just a boilerplate page of generic advice.
Symantec's Support Chat: Upsells And Freeware, But Not A Lot of Support
By 3.6.09
Something bad has happened to Symantec’s once-good chat service, notes Neil J. Rubenking at PC Mag. In the past, he says, they were helpful and knowledgable; now they pass freeware apps off as their own and attempt to get you to pay $100 fees for their “expert” service when you’re trying to troubleshoot a problem with them. He writes, “My new experiences while evaluating Norton 360 version 3.0 opened my eyes to the magnitude of the problem. Did Symantec switch outsourced support companies? Has the chat support team gone rogue?”
Dunkin' Donuts' 99 Cent Latte Ads Are Misleading
By 2.26.09
Corey pointed out to us that the Dunkin’ Donuts advertising for their 99 cent latte is a bit misleading. He writes,
Vonage Silently Adds "Optional" Feature, Refuses To Refund Your Money
By 2.25.09
We’re having a hard time figuring out how Vonage can justify pulling their “Visual Voicemail” scam on customers without even offering the option of a refund, but that’s exactly what they’re doing to Daniel. They quietly turned on the feature over a year ago. You’d think in a year of logging onto the website, an observant customer would catch that sort of thing—only Vonage makes it actually look like it’s not enabled on your control panel, all the better to sneak it past you. Here’s how they pulled it off with Daniel’s account.
Microsoft "Vista Capable" Lawsuit Won't Be Class Action
By 2.23.09
Last week, a U.S. federal court judge denied class action status to the Microsoft “Vista Capable” lawsuit, on the grounds that “the plaintiffs could not demonstrate that their claims were common to the entire class of consumers who bought computers marked with the ‘Windows Vista Capable’ but without the ‘Premium Ready’ label.”
Dairy Queen's Recession Friendly Sweet Deal Menu Costs More
By 2.12.09
Starting next month, you might see TV spots advertising Dairy Queen‘s new “Sweet Deal” menu, which is supposed to be a value-priced alternative to their regular menu. They’re already rolling it out, and at least one item on the menu will actually cost you about 8% more than it used to.
Bank Of America Blames You And Your Dead Mother For Financial Crisis
By 2.6.09
CSR: Oh, that’s really not the way to look at it. I know that if it were my mother, I’d pay it. That’s why we’re in the banking crisis we’re in: banks having to write off defaulted loans.
Snapple's Acai Drink Just Pear Juice And Corn Syrup
By 1.23.09
Of all the ridiculous Acai schemes we’ve seen involving overpriced miracle elixirs, Snapple wins hands down—their Acai Blackberry drink is high fructose corn syrup, pear juice, and “natural flavors,” which Consumerist reader LS points out could be “a spoonful of blackberry jam from Aunt Sally’s root cellar and a puff of acai-laced breath from the health food girl in accounting.” Or more likely, just some flavoring extracts from a company similar to this one.
Sprint's 'Unlimited' Messaging Package Charges You Per Message
By 1.17.09
Sprint offers an “Everything Messaging Family” package that promises “unlimited nationwide, text, picture and video messaging to anyone on any network.” The catch? Unlimited seems to mean “you have the capability to send messages, but you’ll still have to pay for each message you send.” Erica has called in twice to clear up the mistake, but the CSRs are telling her it’s not a mistake. Oh. Well then, is it a lie?
This Gym Membership Postcard Is Confusing And Full Of Lies
By 1.15.09
Aaron sent us this postcard he received from Work Out World. Amidst the grammatical landmines and asterisks to nowhere, it purports to offer membership for $9.99 per month with no enrollment fee and no commitment. Aaron even called to confirm that he had read the offer correctly, and was told he had. When he got to the gym, however, he ran into trouble.
Computer Store Ad Uses Picture Of New MacBook Pro To Sell Old Ones
By 1.12.09
Andrew sent us this picture of a CampusTechShop ad that he says is all over his college campus. The ad trumpets reduced prices on the previous edition of MacBook Pro, then illustrates it with a picture of the new MacBook Pro.
