Do you like to take an armful of clothing items, bring them three at a time into the fitting room, put them on, look at yourself in the mirror under harsh fluorescent lights, and make a quick judgement in the store? Most people don’t appreciate this experience, which is one of the reasons why people are shopping online as much as they can. However, the return rate for clothes purchases is the same in stores and online. Why is that? [More]
many unhappy returns
Best Buy Scans Customer's ID, Tells Him He's Returned Too Many Items
By 4.10.12
In early 2011, Best Buy began requiring a photo ID with all product returns, even if you had the receipt. As we noted at the time, it wasn’t just to make sure that you were the person who made the purchase; it was also intended to identify people who had a history of returning items. Now a man in Connecticut is finding out just what it takes to end up on the retailer’s bad side. [More]
More Shoppers "Renting" Electronics From Retailers
By 12.13.11
A new study shows that a growing number of electronics purchases — up to one in five — are being returned to retailers, and that a large majority of the items returned as defective are in fact perfectly fine. [More]
Target Customer Uses Baseball Bat To Demonstrate Her Displeasure With Store's Return Policy
By 6.24.11
There are so many ways to express one’s outrage with a retail store’s policies. You can complain to the company, start a grassroots campaign, write to Consumerist, or just take your business elsewhere. But for one displeased Target shopper in Pennsylvania, the answer was clear: baseball bat. [More]
