Cody had a Visa gift card, and he used it up to buy a grill, ordering online from Lowe’s for in-store pickup. He didn’t say where the gift card came from: maybe it was a present or he received it from a rebate. It doesn’t really matter. He used it for only part of his purchase. The problem came when he forgot to pick up the grill and other items that he bought for almost a month. The store where he was supposed to pick it up no longer had it in stock, but they couldn’t transfer the purchase to a different store. He needed to get a refund for the grill that he had ordered online, then buy it over again at another store. Easy enough…if he hadn’t used up the prepaid card and then tossed it out. [More]
lowe’s
The Good, The Bad & The Complicated Of Employee Discounts
By 10.26.12
Between the hours, the pay and the occasional scowling customer, working retail isn’t always the fun times it’s made out to be in film comedy. But at least there’s the employee discount, right? [More]
Lowe's: Where Fuzzy Math Stings Like A Wasp
By 9.13.12
How much bug spray does one household need? Wasp stings hurt, so it’s a good idea to stay protected. Even if buying a two-pack costs more than buying two individual cans. You know, safety. And volume pricing. Important things. [More]
Lowe's Tries To Replace Busted Fridge, Whirlpool Says No
By 9.10.12
We’ve written before about people who, after having no luck getting an appliance fixed by the manufacturer, successfully turned to the retailer for a replacement. But here’s the story of a New Jersey woman who thought Lowe’s had thrown her a lifeline to pull her out of the hellish swirl of Whirlpool’s horrid customer service, only to find that even the hardware giant was no match for the appliance company’s incompetence. [More]
Hoses: Clearly Not Priced By The Foot
By 7.19.12
When it’s a 75-foot hose you’re after, that’s what you’re going to buy. And if you’re after a 100-foot hose, you’re not going to buy anything else. At least, that’s what this pricing scheme for Neverkink hoses makes clear, since the prices are the same for different lengths of hose. [More]
July Recall Roundup – Twist’n Explode
By 7.13.12
In this month’s Recall Roundup: electronics short out and catch fire, little girls’ aqua shoes don’t grip as well as one might think, digital camera battery packs bite back, and someone thought that “Twist’n Sparkle” was a good product name. More like “Twist’n Explode.” [More]
Gay Lowe’s Customer Accuses Employees Of Making Slurs, Threats Of Violence
By 6.26.12
A man in California says that what should have been the simple exchange of a leaf blower at his local Lowe’s store instead blew up into an incident that involved a Lowe’s staffer allegedly using anti-gay slurs and threatening the customer and his partner with physical violence. [More]
