Following an incident in which a passenger was violently removed from a flight, United Airlines last week unveiled a number of policy changes — including increasing compensation for bumping passengers, reducing overbooking, and providing more employee training — meant to ensure such incidents don’t happen in the future. Now, the carrier’s CEO says those changes won’t be the last. [More]
lost baggage
United Airlines Loses WWII Veteran’s Medals, Uniforms In Luggage Mix-Up
By 9.14.16
Losing your luggage can be an annoying and expensive inconvenience when you have to quickly replace missing clothes and electronics, but some lost items are worth a lot more than any price tag you could ever try put on them. [More]
Baby Book From Lost Luggage Mysteriously Reappears On Family’s Doorstep 3 Months Later
By 4.19.16
When a family from near Los Angeles traveled with their toddler to visit family on the other side of the country, they gate-checked a carry-on suitcase that contained family treasures, including their wedding album and their daughter’s baby book. Somewhere during the flight, the bag went missing or was stolen. They assumed that the albums were gone permanently, but then a mysterious car dropped the book on their doorstep and drove away. [More]
American Airlines Loses Professional Dancer’s $250K Prosthetic Leg, Finds It In Another Country
By 11.20.15
If you thought the airline losing your suitcase of souvenirs was rough, imagine if they lost a bag with your prosthetic leg. That’s apparently what happened for a professional dancer and Boston Marathon bombing victim traveling with American Airlines this week. [More]
Frontier Airlines Loses Passenger’s Hockey Sticks Not Once, But Twice In Two Weeks
By 10.7.15
When putting your belongings in the hands of an airline, you’re taking the risk that those items might not make it to your desired destination – just ask Alaska Airlines’ CEO. Still, what are the chances that the same airline would lose your gear not once, but twice? [More]
Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey
By 4.13.15
Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
American Airlines Baggage Delivery Receipt Calls Couple ‘Deaf And Dumb’
By 3.27.14
It’s hard to imagine anything that could sour the vacation-high experienced after a beautiful, relaxing trip to Hawaii. Lost luggage? No big deal, we’ll patiently wait for it. But a hurtful, insensitive note attached to said luggage when it returns? That’s grounds to never use the airline again says a deaf Houston couple. [More]
United To Reps: “Delayed Their Flight? Lost Their Baggage? Lie to Them.”
By 5.1.06
Outside of a small child incessantly kicking the back of your seat and being powerless to reach around and slug him, there’s few things more frustrating in travel than flight delays and lost baggage. No one really likes flying… it’s a slightly filthy, slightly scary, rather expensive cattle car experience that leaves even the most seasoned traveler feeling a bit drained. You just want the ordeal to be over, get home or to your hotel as quickly as possible.
