By now we’re well aware that McDonald’s has struggled to attract and keep new customers in recent years, leading to an all-out overhaul of the fast-food powerhouse. The Golden Arches’ trouble is perhaps most evident this week, as the company clocked in dead last among competition in the American Customer Satisfaction Index, yet again. [More]
longhorn steakhouse
Chick-fil-A, Chipotle Lead In Customer Satisfaction Survey, McDonald’s Brings Up The Rear… Again
By 6.30.15
Close To 20,000 Workers Join Lawsuit Claiming Darden Restaurants Underpaid Employees
By 1.9.14
There’s a storm a’brewin’ and it’s made of almost 20,000 former and current Darden Restaurants employees who have joined a federal lawsuit against the company. The suit alleges that Darden underpaid workers at 2,000 restaurants in all 50 states. [More]
Are These The Final Days Of Automatic 18% Tips At Restaurants?
By 9.5.13
Many restaurants have a policy of automatically adding a 15-20% tip for large groups of diners, but that practice may be going the way of the dinosaur as a new revision to IRS income tax rules will make such auto-gratuities less attractive to servers and management. [More]
Darden Experiments With Cutting Worker Hours To Avoid Paying Health Insurance
By 10.10.12
As more pieces of the Affordable Care Act federal health care law come into effect, employers are evidently beginning to brainstorm ideas to save money and avoid having to provide health care for their employees. Darden Restaurants, owner of chains such as Red Lobster, Olive Garden, and LongHorn Steakhouses is trying out a venerable tactic from the retail industry: keeping employee hours just a hair under “full-time” so they don’t have to provide benefits. [More]
Sears & Olive Garden To Give Workers Money To Go Choose Their Own Health Insurance
By 10.1.12
The powers that be at two large U.S. companies — Sears and Darden Restaurants (Olive Garden, Red Lobster, LongHorn Steakhouse, and others) — are looking to transition away from their traditional employer-sponsored health insurance and toward a model that gives employees a fixed amount of money with which to buy coverage. [More]
Olive Garden & Red Lobster To Trim Fat & Cut Sodium By 10%
By 9.15.11
Olive Garden is always pushing the “when you’re here, you’re family” slogan, so like any good family member should, they want you eating less fat and sodium. [More]
Longhorn Steakhouse Serves Up An Anniversary Dinner To Remember
By 8.1.10
Rachel and her husband had an underwhelming first anniversary dinner at the Longhorn steak house. The next day, she wrote to the corporate office to express her disappointment. The local restaurant’s manager quickly called to offer what Rachel thought was a complimentary apology dinner, but ended up being a whole lot more. [More]
