The trouble with “lifetime” warranties is that they often leave out an important detail: whose lifetime? That’s what a homeowner in California wonders now that her windows are bending away from them frame and generally failing at being windows. Now she can’t find the company that installed $25,000 worth of windows in her home only 9 years ago, or the company that actually manufactured the windows. [More]
Over a year ago, we shared with you a tale of consumer joy from a Jansport backpack owner who sent his bag to the company in a pizza box and got his worn-out backpack replaced with an even nicer one. They’re not all about swapping old backpacks for new ones over in Jansportland, though. Sometimes, all you need is a replacement zipper. [More]
Did you have a Jansport backpack back when you were in school? Jason has had his for about 14 years, and it was looking pretty beat up. He decided to put the bags’ lifetime warranty to the test, so he packed it up in a pizza box (no, really) and sent it to Jansportland. What he got back was better than an exact replacement. It was even better than his faithful companion coated with pizza grease. [More]
Mike really likes his Camelbak water bottle. He carried it everywhere, and then dropped it and it broke. He was briefly sad, then purchased a replacement. He sent in a warranty claim by e-mail, though, just to see what would happen. What happened was that the company sent him a new replacement lid. Yay!
Yesterday, we told you about what an easy time one Consumerist reader had when trying to get a replacement part for his 7-year-old Kohler faucet. Unfortunately, not every company is as generous when it comes to lifetime warranties.
Jennifer had some problems with a bag she acquired from high-end baggery Timbuk2, and when some stitching started to come out, she sent it in for repairs. When some of the bag’s stitching came out, she was treated to a great big pouch full of “above and beyond” customer service.