Kushal wants to know how Time Warner verifies the call logs for its installer technicians, because when they say they call, his phone doesn’t ring.
lies
Burger King Expiration Stickers Can't Cover Up Shame
By 1.2.09
Burger King has some ‘splainin to do. When Reader Evan ordered a pie, he presumed that the stated expiration date was truthful… until he peeled back the layers of deception. Full story inside.
Circuit City Lies About Guitar Hero Release Date To Get You To Go Away
By 11.3.08
David went to Circuit City yesterday to buy a copy of the new Guitar Hero game, which, according to our extensive research, is currently on sale at Circuit City. Unfortunately, the employees at this particular store refused to sell him the game, then lied about its release date, so that they wouldn’t have to correct an error in their computer system. Why were they so reluctant to fix the mistake? Because the game was priced at $10,000 in the system, and to mark it down to its actual price would “look bad.”
Verizon's Policy Blog V. SmarterChild
By 10.11.08
Verizon’s so-called “policy blog” is a grotesquely self-serving marketing orifice, perhaps the worst corporate blog we’ve ever read. We decided to stack Verizon’s inane sales schmaltz against the internet’s preeminent bullshit-spewing chatbot, SmarterChild….
Walmart Refuses To Take Back Air Mattress, Makes Up New Return Policy On The Spot
By 10.3.08
Jacob writes, “I have been trying to make Walmart take back an air mattress for two months now, and they refuse.” The store manager at the Walmart on South Duff Avenue in Ames, Iowa (shout out to Leslie Hall!) has started making up new rules on when an air mattress can be returned—including that the federal government limits returns to 15 days “because of the bed bugs, you know.” No, we didn’t know that, Walmart manager. In fact, after thinking about it, we’re still not sure we know it. Because it sounds like you made it up.
Knoll 'Authorized Dealer' Tries To Charge 300% Restocking Fee
By 9.22.08
Ethan emailed us to ask if we’d ever heard of a company charging a 300% restocking fee, and guess what, we hadn’t. Who does that? The authorized dealer Ethan is working with ordered the wrong parts for his Knoll Life chair, and now he’s trying to sidle his way out of treating Ethan fairly. We called Knoll and found out their real return policy, and it’s nothing like what the dealer is telling Ethan.
Vienna "All Beef" Hot Dogs Are Made With Sheep, Pigs
By 9.21.08
Sorry Chicagoans, your beloved Vienna “100% All Beef” hot dogs are actually encased in sheep and pigs, according to a recently settled class action suit. Under the settlement, all class members—anyone in the U.S. who bought a Vienna hot dog at a hot dog stand in the past five years—are entitled to $3 per consumed hog dog. To submit a claim, visit caclawyers.com/viennasettlement.html and follow the procedures listed there.
FTC: These Eleven Companies Cannot Cure Cancer
By 9.21.08
We’re sorry, but there is no cure for cancer. The FTC is going after eleven companies that claim otherwise by selling potions, herbs, and a “systematized program of thinking good thoughts” masquerading as cures. You shouldn’t need a federal agency to tell you that the “Miracle Water for Cancer” doesn’t actually cure anything, nor does it reverse weight gain and aging. Bummer. Six of the snake oil companies agreed to settle, but five will crawl before a judge and argue that they can cure cancer. Let’s look at the list…
EECB Scores Direct Hit On Best Buy After They Sell Used Phone As New
By 9.4.08
Obviously, stores sell items that has been returned by other customers as “open box” merchandise, but before reader David left the store, he specifically asked if the phone he was buying was “new” and was told it was. When he got home and found addresses saved on the phone and a few scratches he was understandably annoyed. He launched an EECB on Best Buy and after a little negotiation, he got a $120 gift card. Now he’s writing to compliment Best Buy on the way they handled his complaint.
U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"
By 8.31.08
“In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for consequential expenses because of delayed or canceled flights.”
Ohio Payday Lenders Lie, Bribe The Homeless In Attempt To Overturn Usury Limits
By 8.16.08
Ohio payday lenders, still smarting from their punch in the face, are turning to lies and deceit to qualify a ballot initiative that would overturn the state’s recently approved usury limits. The industry’s petition gatherers are telling people that the initiative would “lower interest rates,” even though it would raise the maximum allowable APR from 28% to an astounding 391%. They’re also giving dollars to illiterate homeless people who sign the petition.
California Declares Free Market Broken, Recommends Price Controls For Phone Services
By 8.16.08
“There is no indication of any change in the near future regarding the current state of competition. Market forces have not yet met the challenge of controlling price increases.”
Target's "Buy Two And Save" Speedstick Deodorant Deal Stinks
By 8.12.08
This is now our third, (yes, our third) post about “buy two and save” or “special value” deodorant two packs at Walmart and Target. This lovely example comes from Tucson, AZ.
Verizon Changes DSL Without Your Permission, Demands Multiple Fees To Fix It
By 8.8.08
Reader Kevin wanted to sign up for Verizon’s One Bill service, so he called to see if he qualified. The CSR told him that he did, so he signed up for it. Turns out, the CSR secretly signed him up for a more expensive DSL plan because his current one did not qualify. Now Verizon wants an early termination fee for the new, faster DSL and an activation fee to put Kevin back on the plan he used to have. Yuck.
Risk-Based Pricing Is A Myth
By 6.30.08
Credit card companies need to penalize bad behavior with outrageous fees to keep credit affordable for the rest of us, right? Yeah, not so much. Credit Slips blogger and Georgetown Law Professor Adam Levitin argues that risk-based pricing is a myth that credit card companies exploit to escape well-deserved government regulation.
Dear American Airlines Employees: "I Hope That One Day You Find A Good Paying Job With An Employer That Cares About You"
By 6.24.08
AJ writes in to let us know that he too was lied to by American Airlines. They canceled his flight(s) from Pittsburgh to Austin (by way of Dallas). He called the 1-800 number but was met with a CSR who used “bad weather in Dallas” as an excuse, and told him there was no way to get him to Austin on time.
Best Buy Responds (Partially) To $100 Gift Card Story
By 6.15.08
When Cliff sent us his story about the denied $100 gift card from Best Buy, he also sent it to over a dozen addresses at Best Buy HQ. A few hours ago we got this email cc’ed to us from a VP of Executive Customer Care:
Best Buy Ignores Internal Memo, Doesn't Honor $100 Gift Card Promo On Metal Gear Solid Bundle
By 6.14.08
According to this conversation over at the SlickDeals forum, Wal-Mart was offering a $100 gift card with any Blu-ray player purchase, including the PS3—and Best Buy Corporate issued a memo saying they would match Wal-Mart’s deal and offer $100 gift cards as well. Cliff tried to take advantage of this unadvertised special when he purchased a Metal Gear Solid PS3 bundle a couple of days ago, but the manager of the store refused, saying the bundle was off-limits: “You can buy any other Playstation and you can get the gift card, but not on that one.” Oddly, though, other members of SlickDeals were reporting success with the very same bundle around the country.
