Bob tells Consumerist that his Kenmore dishwasher has several times due to the same problem–caused, according to one repairman, by a design flaw. It seems that it would be more cost-effective for Sears to replace his dishwasher with one that does not randomly die. Sears does not agree, and requires that an appliance fail four times due to the same problem in the course of a year before it can be replaced. When Bob complained to Sears about his issues, they offered to reimburse him to pay someone to wash his dishes. [More]
kenmore
Kenmore Fridge Doubles As Easy-Bake Oven, Saves Valuable Space In Kitchen
By 8.13.09
It’s good to have an Easy-Bake Oven around for those times when you want to serve a tiny, partially baked cake-like product to your parents or little sister. The last thing you want, though, is another appliance cluttering the counter. Kenmore has solved that problem with a built-in fridge model with light bulbs that stay on even when the door is shut—and explode when you try to unscrew them! Okay, the exploding glass part is maybe not so convenient.
Sears Finally Delivers Air Conditioner, Follows With Barrage Of Phone Calls
By 8.7.09
Remember Eric, Fleur, and their epic air conditioner ordeal? When we last spoke to them, they were AC-less, hot, cranky, and reaching out to the Internets for help. Now they have their air conditioners, but only after a stunning show of disorganized solicitousness on the part of Sears.
Consumer Reports: Kenmore Vacuum Sucks In A Good Way, Dirt Devil Just Sucks
By 9.3.08
Consumer Reports’ vacuum cleaner test results are in and there’s bad news for Dirt Devil. Their pretty “Kone” vacuum poses a safety risk.
Front Loading Washers Have A Love Affair With Mold
By 8.28.08
Consumer Reports says that despite the fact that front-loading washers are more efficient than traditional top-loading washers, they do have one major drawback. Mold. And the problem is severe enough that there have been several class action lawsuits filed against LG, Whirlpool, and Sears, whose Kenmore front-loaders are made by Whirlpool.
Sears Front-Loading Washer Leaves Clothes Stinky
By 12.7.07
Karen, a self-described, “Stinky Mom,” writes:
I have had nothing but trouble w/ my high efficiency washer – my house STINKS, my clothes STINK, my towels STINK and now my FAMILY STINKS!!! I think as a Mom you’ve had enough when the kids at school laugh at your son because his jeans STINK!!!! I’ve had Sears out a number of times (will get my service) records – and even had the senior customer service person who deals with this type of washer say “I’m surprised they haven’t recalled the washers, we get this complaint all the time”!!
GE Recalls 92,000 Microwave Oven Combos
By 12.5.07
GE is recalling 92,000 microwave/oven combos because “door switch in the microwave oven can overheat and ignite plastic components in the control area, posing a fire hazard to consumers.” The CPSC knows of 35 fires caused by the overheating door switch, one of which set fire to the adjacent kitchen cabinets. Whoops.
Kenmore Beats Dyson In Consumer Reports Upright Vacuum Test
By 9.25.07
Dyson is not the Excalibur of upright vacuums, it’s the Kenmore Progressive with Direct Drive 35922, according to survey and test results released in the latest issue of Consumer Reports.
Sears Left Me Without A Refrigerator For 18 Days
By 9.16.07
Sears needlessly left William and his insulin-dependent wife and daughter without a working refrigerator for eighteen days. For three weeks, William chilled his food and life-saving medication with bags of ice, waiting for Sears to send a part that their intolerably rude repairman insisted would take at least ten business days to deliver. When a second repair team arrived to install the part, they found leaky copper tubing – a problem the first repairman could have easily fixed.
Cook in the Kitchen, Cook in the Bedroom
By 10.26.06
That annoying Men are from Mars, Women are from Venus guy is taking money from Sears (yes, the department store) to study whether or not cooking more improves your sex life.
