Less than a month after JetBlue said goodbye to free checked bags, Southwest Airlines has made it clear it won’t be going down the same path. [More]
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Five Airlines Being Probed For Price-Gouging Following Amtrak Accident
By 7.24.15
Five airlines are at the center of a newly opened federal investigation into price-gouging for their actions in allegedly raising airfares following the May derailment of an Amtrak train in Philadelphia that killed eight people and injured 200 others. [More]
Court Sides With JetBlue Employee Who Reported Passenger For Saying The Word “Bomb”
By 7.17.15
If you’re in a bad mood at the airport and feel tempted to haphazardly include the word “bomb” in any sentence, you probably want to refrain from doing so. A federal appeals court recently sided with JetBlue employees who reported a passenger for making an offhand gripe that was misinterpreted as a bomb threat, and which got her arrested by the FBI. [More]
Today’s The Day: JetBlue’s Checked Bag Fees Are Now In Effect
By 6.30.15
Say goodbye to that free checked bag when flying on JetBlue: The company announced last November that it was going to start charging passengers who fly with checked bags at some point, and that point is today. [More]
All Major U.S. Airlines Offer Free Cancellations Within 24 Hours, Except One
By 6.29.15
Update: In March 2016, American announced that it was phasing out the hold option and transitioning to the 24-hour cancellation window option.
Even the most prepared traveler occasionally has to change their itinerary for unforeseen circumstances. While dealing with airlines to make a simple change can be both a test of your patience and a drain on your bank account, if you catch the issue soon enough you might save hundreds of dollars in change fees. That’s thanks, in part, to Department of Transportation rules that allow a ticket to be held at the same price for 24 hours before purchase or canceled within 24 hours after purchase — most of the time. [More]
America’s Biggest Companies React To SCOTUS’ Same-Sex Marriage Ruling
By 6.26.15
While it might not seem like there’s a direct link to same sex marriage and our country’s biggest businesses, even before the Supreme Court of the United States ruled today that marriage is a constitutional right for any American, many major companies came out in support of same-sex marriage, saying those rights help them do business better. Today, some of those companies — and more — spoke out in celebration of the landmark ruling. [More]
Report: Airlines Get A Lot Of Hate On Social Media, Especially The Big Ones
By 6.1.15
As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers. [More]
What Are The Best And Worst Airlines For Using Rewards Travel?
By 5.14.15
So you’ve racked up a bunch of frequent flier miles or loyalty points or whatever your preferred airline calls them, but can you actually use those rewards to book free travel when you want? For some U.S.-based carriers, the answer ranges from “almost definitely” to “good luck.” [More]
JetBlue Will Let Amazon Prime Customers Stream For Free Onboard
By 5.5.15
Though it’s already the only airline to offer free WiFi, JetBlue is taking it once step further and will now let passengers who are Amazon Prime customers stream Amazon’s music and video content for free. Because let’s face it, you’ve got some binge watching of Transparent to get done and those two shrill, chatty 20somethings across the aisle will not shut up about their trip to Cabo. [More]
Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores
By 4.20.15
Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]
Could A JetBlue Hotel Be Part Of Your Future Travel Plans?
By 4.17.15
Forget about the Marriott, Hilton or any other number of hotel chains scattered around U.S. airports, the next big name in lodging could be an airline. JetBlue Airways is reportedly in advanced negations to turn a landmark terminal at New York’s John F. Kennedy International Airport into a hotel. [More]
Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey
By 4.13.15
Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
JetBlue Cancels Passenger’s Ticket For Flight He Wasn’t Even Supposed To Be On
By 3.31.15
Anyone who has traveled frequently enough has likely had to deal with your flight being canceled or rescheduled and all the havoc that can ensue trying to keep the rest of your itinerary from being completely screwed up. But what’s a traveler to do when the airline screws up twice and cancels your ticket for a flight that you’re not even booked on? [More]
JetBlue System-Wide Computer Failure Leads To Long Lines, Delays
By 3.30.15
If you’re stuck in a long line at the airport right now, you’re not alone: JetBlue’s computer system failed this morning, forcing the airline to check all its passengers in manually. [More]
JetBlue Realizes Pun Referencing Large Flying Machines Falling From The Sky Is Not The Best Idea
By 2.26.15
JetBlue is busy apologizing on Twitter for a now-deleted and ill-advised Tweet that made a bad pun referencing the Hindenburg Disaster. Too soon, perhaps, but also, reminding people of the time a flying machine crashed isn’t the best way to instill confidence in your own flying machines. Just sayin’. [More]
JetBlue’s Justification For Baggage Fees Demonstrates The Sad State Of Airline Industry
By 2.24.15
Late last year, JetBlue announced that it too would be kowtowing to investors’ demands and start charging fees for checked bags. This news did not go over well with many of the airlines’ customers, but JetBlue believes people will get over it… because they really have no other choice. [More]
JetBlue Also Reportedly Looking To End American Express Partnership
By 2.13.15
For ten years, JetBlue and American Express have been partners on the airline’s co-branded credit cards. But a new report claims that this longterm relationship may be coming to an end with JetBlue and that it’s already picked out a new partner. [More]
JetBlue Becomes First Airline To Accept Apple Pay For In-Flight Purchases
By 2.10.15
Paying for in-flight purchases can be a pain. First you have to remember whether or not the airline accepts only cash or credit card, then you have to squirm around trying to find your wallet. JetBlue airlines is aiming to take the nuisance out of making purchases by being the first airline to accept Apple Pay as payment.
