While federal regulators continue their review of the pending merger between Time Warner Cable and Comcast, it’s time to look at how these two companies fared in various customer satisfaction surveys from the last 12 months. We’ll give you a hint: It didn’t go well. [More]
j.d. power and associates
Consumers Grow Unhappier With Buying Cellphones
By 10.30.07
Customer satisfaction with buying cellphones at stores fell this year, reports J.D. Power and Associates in the recently released 2007 Wireless Retail Sales Satisfaction StudySM-Volume 2.
American Express Customers Are Most Satisfied, HSBC, Least
By 10.17.07
American Express ranks highest in customer satisfaction in the J.D. Power and Associates 2007 Credit Card Satisfaction Study. They said there’s two types of customers. One is transactors, who pay their bill off in full each month and for whom membership benefits are the most important drivers of customer satisfaction. The other is revolvers, who don’t pay their bill off in full each month, and for whom APR and fees are the most important drivers of customer satisfaction. So if we flip this survey over….
