leader of the back of the pack

Comcast and TWC accounted for the four lowest-scoring results in the ACSI's 2014 surveys.

Comcast, Time Warner Cable Still Bringing Up Rear In Customer Satisfaction Surveys

While federal regulators continue their review of the pending merger between Time Warner Cable and Comcast, it’s time to look at how these two companies fared in various customer satisfaction surveys from the last 12 months. We’ll give you a hint: It didn’t go well. [More]