We’ll grant: landline telephones are not exactly the new hotness. Copper-wire service is, slowly, on its way out, and tends to be most preferred by older consumers. But just because millions of people have smartphones is no reason for any company to be jerks to senior citizens who do want to keep their legacy phone service, as Verizon is now paying for having done. [More]
ip transition
New Jersey Customers Complain To Utility Board For Hours About Crappy Verizon Service
By 8.5.16
In recent years, the relationship between Verizon and its legacy, copper-wire, landline-using customers in New Jersey has gotten… well, let’s politely call it “contentious.” Residents of the Garden State and the descendant of Ma Bell have found themselves at odds over everything from pricing to fiber rollout to disintegrating connections. So when the state gave those customers a chance to come out and have their say, well, they said a lot. [More]
FCC Adopts Rule Saying Your Phone Company Actually Has To Tell You Before They Kill Your Copper Landline
By 8.6.15
The age of copper is over. Or at least, the nation’s biggest telephone legacy landline carriers really want it to be. And the FCC is okay with that — as long as companies stick to a few new consumer protection rules that the commission voted on today. [More]
FCC Proposal: Phone Companies Need To Offer Backup Power, Actually Notify You If They Kill Off Your Copper-Wire Landline
By 7.10.15
FCC chairman Tom Wheeler is introducing a new proposal to the commission today that would attempt to protect consumers’ interests while advancing the transition away from plain old copper-wire service and onto IP data networks. [More]
Verizon Threatens To Disconnect NJ Landline Customer Unless They Switch To Fiber
By 7.1.15
Copper wire is expensive and old-fashioned. Phone companies don’t want to maintain or use it anymore. Still, some customers like their reliable old land-lines, and the law creates certain obligations for phone companies to provide and maintain them. But Verizon is apparently so sick and tired of providing plain old telephone service that they’re threatening to disconnect customers who don’t “voluntarily” upgrade to fiber A.S.A.P. [More]
FCC Proposes Some Consumer Protections As They Inch Closer To Killing Off Copper Landlines
By 11.21.14
Phones are wireless, consumers are cutting back, and copper is expensive: all are reasons why the big phone companies want permission from the FCC to walk away from old-fashioned landline networks and to keep moving toward an internet-based future. The FCC tentatively agrees, and voted 3-2 today to take another baby step in the process that will end up making the nation’s century-old copper landline network obsolete. [More]
