It’s easy to get frustrated by the Indian CSR on the other end of the phone. Feeding them your problems by telephonic umbilical to a far off, Curry-scented land, they can be alternately obsequious or surly, less than fluent or overly versed in corporate binder CSR jargon. And there’s nothing more insulting than one introduces himself as ‘Joe’ and starts talking about the local baseball team.
india
Boring Dell Laptop Story Turns Into Inferno!
By 6.21.06
Paul’s email on getting his Dell laptop repaired under warranty is pretty dry for awhile. A top-of-the-line XPS laptop with continuing power and heat issues, necessitating the same repair over and over… a repair which, to Dell’s credit, they have performed pleasantly and competently, once even when the laptop itself is out of warranty.
India Steals America’s Youth
By 5.12.06
The next time you call tech support and get routed to India, the voice on the other end of the line may sound disarmingly familiar: American. No, Bangalore is not employing voice-changing software but rather, a growing number of college graduates are heading east, young man–Far East.
Duped by Dell
By 5.11.06
We think our Dell XPS Laptop is the cat’s pajamas and can’t understand why all these strange people around the internet have such a burn against the computer maker. Maybe that’s because we’ve never needed it to get repaired or otherwise tickle the warranty.
Customer Service From Mumble Land
By 4.19.06
Iron Man sends in this customer service gem. He’s a software developer and had to call the company for assistance with their database product.
Indian Telemarketers Having Nervous Breakdowns
By 4.19.06
The US and Australia rank among the highest in oral abusers of Indian telemarketers.
Customer Service Coming Back Home?
By 4.3.06
According to a report by a former Amazon.com customer service worker, the giant e-retailer moved their customer service call centers back from the peacock feather of the Orient.
Phone Calls In India Lead To Horrific Death
By 3.30.06
Shades of Ringu! A mysterious rash of mobile phone calls from 14 digit numbers in Eastern India have the mobile-bearing populace panicked. Upon receiving a call from a caller who is rumored to be Satan himself, those who answer are finding themselves ill. Eyes-bleeding, vomiting up spaghetti-like entrails, their symptoms soon lead to sweet and merciful death, the hell to which they’re sent seeming like heaven compared to what has come before.
In The Face Of Famine, India’s Obesity Epidemic
By 2.7.06
This article on India’s rising obesity epidemic (partially due to the in-flux of cheap Western fast food) is sure to make you hungry. We’re tempted, in fact, to simply blockquote every time the writer succulently describes some sweet, sticky indulgence gobbled up by New Delhi’s swelling armada of obese Hindis. Apparently, it is very common for Indians to snack on “‘skim’ milk with the thickness of cream” and “muffins the size of a baby’s head” or “desserts with names such as “double excess chocolate mousse” and “penalty.”” My god, it’s full of stars. Gastronomists: time to move to India.
