After tornadoes struck Alabama, Charter Communications customer service reps told customers whose homes had been obliterated that they’d have to somehow find their cable boxes or face fines. Realizing the policy was insensitive, Charter decided to waive fees for lost and damaged boxes. [More]
i’m sorry
Sony Names Games It Will Offer PS3, PSP Players To Apologize For Outage
By 5.17.11
As an apologetic gift to gamers who suffered Sony’s recently concluded PlayStation Network outage and accompanying data breach, Sony will offer players a maximum of four downloadable games — two for PS3 owners and two for those with PSPs. The games come from pre-selected fields of five games for the PS3 and four for the PSP. [More]
Sony Offers Year Of Identity Theft Prevention Service As Hackers Allegedly Plot Another Attack
By 5.6.11
To regain the confidence of customers burned by its infamous PlayStation Network outage and data breach, Sony is offering U.S. users a year’s subscription to an identity theft prevention service. [More]
