We’ve all received IKEA furniture missing screws, but Marc received a couch missing an entire seat cushion. He figured IKEA would quickly hand over a replacement once he pointed out their obvious mistake. Nope! Several employees helpfully explained that the cushion “comes with the couch,” and that finding a replacement was “impossible.” A resourcefully inept manager finally resolved the situation by insisting that they replace the entire couch.
ikea
Check Your Own Receipt Before You Leave The Store
By 8.22.08
Although stores often claim they employ receipt checkers to make sure you got everything you paid for, you still might get ripped off. This past weekend, three stores tried to sell us items that did not match their price tag or description. Each time, we politely pointed out the difference to a manager, and each time, we were rewarded for doing so, either with a reduced price or a better item than the original one we wanted. Let us tell you about our exciting weekend, inside.
Ikea Joins Walmart In The Possible Homage To Vonnegut Design Gang
By 8.13.08
About a month ago, we wrote about Walmart’s new logo, and its resemblance to one of Kurt Vonnegut’s favorite drawings. It’s happened again, although we might be, um, stretching it. While browsing Ikea the other day, we came across their Visen bathroom set, and, well, judge for yourself.
UPDATE: IKEA Apologizes For Charging You A $60 Restocking Fee On A Defective Bookcase
By 5.20.08
The mighty EECB (executive email carpet bomb) has brought justice to West Chester, Ohio, says reader Drew. Drew was mistakenly charged a $60 restocking fee on a defective bookcase. He wrote to us and launched an EECB on IKEA. The results? A very nice apology letter, a full refund and a $25 gift card. Looks like it’s Swedish meatballs for dinner tonight.
Why Does It Take IKEA Four Months To Replace A Defective Couch Cover?
By 4.26.08
Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn’t be necessary. Wouldn’t that have been nice?
By 1.31.08
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In the UK, you can now buy an IKEA house. No, you do not build it with an Allen wrench. [BoKlok]
There Is A Guy Living In The Paramus, New Jersey IKEA
By 1.9.08
Remember that one guy who decided to visit all the Starbucks in NYC in 24 hours? Yeah, we’d forgotten about it, too. He’s convinced IKEA to let him live in their Paramus, NJ store for a week while his apartment gets fumigated.
IKEA Will Recycle Your CFLs For Free
By 11.1.07
If you have an IKEA store near you, give them your old CFLs and they’ll recycle them for free. CFLs contain small amounts of mercury and should not be thrown away or recycled with glass bottles.
IKEA's Swedish Math
By 10.25.07
Know how it’s usually cheaper to buy in bulk? After markdowns at the West Sacramento IKEA, you’ll save $4.92 if you buy the poster and frame separately.
IKEA: It's Your Last Chance To Save Nothing
By 10.1.07
IKEA would like you to know that it’s your last chance to save on the HEJ tealight holder.
Man Fights IKEA Customer Service Over Defective LILLBERG Couch, Loses
By 9.8.07
A week after we moved and put the new covers on, our IKEA LILLBERG sofa broke. Right in half. The main support beam gave out right at the dovetail joint, and even split a board in the process. We were devastated, but figured that we’d be able to wrangle something out of it. Standard customer service would replace the couch, right?
Reach IKEA Executive Customer Service
By 9.5.07
For some consumers, it seems IKEA wants them to also build their own customer service. But hex wrenches can’t effect a warranty repair. If calling the general customer service number doesn’t help you out, these methods may help you lob your issue into their laps.
Secret Email Addresses For IKEA US Top Management
By 8.23.07
Turns out that for security purposes, the shiny brass at IKEA use email addresses that stray from the format we posted yesterday. If you’ve got an IKEA complaint that needs to go the top, use the addresses inside while the getting is good.
IKEA Corporate Email Address Format
By 8.22.07
GRA, here’s the corporate email address format for IKEA:
Executive E-Mail Carpet Bomb Scores Direct Hit On IKEA
By 8.10.07
IKEA waived the shipping costs on two Hemnes bedside tables after reader Inderjit loaded the dreaded Executive E-Mail Carpet Bomb with the names of 16 IKEA executives. Inderjit’s repeated attempts to purchase the tables at IKEA stores over the past two months were unsuccessful, but within thirty minutes of launching the EECB, he received responses from three IKEA execs who promised to ship the tables free of charge. Read Inderjit’s complaint letter, after the jump.
IKEA Opens Hostel For Shoppers Who Just Can't Bear To Leave
By 7.30.07
If you plan on shopping at the Oslo IKEA any time soon, don’t worry about how you’ll get home. You can sleep there, according to the Guardian.
IKEA's Customer Service Is Awful, What Should I Ask For As Compensation?
By 7.28.07
Here’s a question that never gets any easier to answer. When a company’s customer service drives you into a blinding rage or otherwise severely inconveniences you but doesn’t actually cost you any money… what, if anything, should you expect as compensation?
IKEA Furniture Hacks
By 7.16.07
Here are some of favorite ways to convert cheap Swedish furniture into other kinds of cheap furniture, via the IKEA hacker blog.
