Stacey is a longtime customer of HP’s Snapfish service. She tells Consumerist that she wasn’t able to get her photo calendars ordered until December 19th. No worries, though: the shipping deadlines on the site said that they’d be able to get the calendar out in plenty of time if she paid for two-day shipping. Except this turned out to not be, strictly speaking, true. Stacey found herself without her palnned gifts and suck on the phone with a customer service agent whose entire job, it seemed, is to “listen to people complain and then to explain how busy HP is.” [More]
hp
Sorry, It's Your Fault HP's Programmers Screwed Up
By 12.16.10
If a company’s software won’t work with its own products, whose problem is that? Chris reports that HP seems to believe that because their own software won’t work with one of their own products (for which it was recommended) that this is his problem. [More]
EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged
By 12.15.10
Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were Fabergé eggs. So he launched his campaign on HP upper management… [More]
Snapfish Offers Special Deal: Get No Photobooks For The Price Of One
By 12.8.10
Karina writes that she found a fantastic promotion from Snapfish: order one photo book, get two free. A great deal if you want to try putting your photos in printed book form. Snapfish can’t quite get it together to actually print and send Karina’s books, though. They keep canceling her order without issuing a refund, and no one seems to know why. [More]
HP's Idea Of Fixing A Coupon Is For You To Buy A 2nd Laptop
By 12.3.10
Talk about buyer’s remorse. Hours after David bought a new laptop from HP with a $150 off coupon, they rolled out a $200 off coupon. HP’s first suggestion to solve this was that David should buy a second laptop at the reduced price and then return it. Excuuuuuse me? [More]
Was Our Rejection Two Coincidental Typos, Or Vast Rebate Conspiracy?
By 10.6.10
Have you recently had an HP rebate cruelly denied even though you followed the instructions flawlessly and included all items asked for? A. tells Consumerist that this happened to two family members in two separate transactions. It may have been a coincidence, but still made A. suspicious. [More]
HP CEO Resigns Following Revelation Of Inappropriate Relationship
By 8.6.10
After five years as CEO of the world’s largest maker of personal computers and printers, Hewlett-Packard CEO Mark “That’s What I” Hurd stepped down from his post on Friday after the company discovered he’d been intimately involved with a former contractor… and falsified documents to cover it up. [More]
Palm Holds Fire Sale, Almost All Apps Half Off
By 6.21.10
Palm, which is a smartphone company that is not Apple, has halved the prices of almost all apps in its U.S. app store until July 9th. Although I called it a fire sale, mocoNews thinks maybe it’s a way for HP to “say that Palm devices are here to stay.” Either way, if your phone uses Palm’s webOS then this is a great time to pick up some apps at a big discount. [More]
HP And Yahoo Want To Put Ads On Your Printouts
By 6.21.10
Google’s not the only company that wants to put ads on everything you read. HP’s new web-connected printers will let you send pages or photos directly from websites or phones and schedule recurring printouts from content partners–and the company is pilot testing a program with Yahoo’s advertising network to deliver targeted ads on those scheduled printouts. [More]
54,000 More HP Batteries Recalled
By 5.24.10
Hewlett-Packard doesn’t just make props for cringeworthy feature length commercials; the company also sells batteries that sometimes catch fire. A year ago HP recalled about 70,000 bad batteries, and now it’s added another 54,000 to the list. [More]
Sex And The City Sequel Is Just A Really Long Commercial
By 5.20.10
Wonder why Sarah Jessica Parker’s character in Sex And The City 2 is using a HP laptop? HP paid for it. Why are they drinking Skyy vodka? Well, that’s the films “official vodka.” According to the NYP, “every aspect of Carrie’s life is reduced to a vignette that can be monetized.” [More]
Hewlett-Packard To Buy Palm For $1.2 Billion
By 4.28.10
After months of rumor and speculation, Hewlett-Packard announced today that it will indeed purchase Palm Inc. for a grand total of $1.2 billion. [More]
Walmart Regains Top Spot On Fortune 500 List
By 4.15.10
With over $408 billion in revenue, Walmart has regained the coveted top spot on the annual Fortune 500 list. The mega retailer had slipped to #2 behind Exxon Mobil on last year’s list after two consecutive #1 years in 2007 and 2008. [More]
Worst Company In America 2010 Sweet 16: Time Warner Cable VS HP
By 4.6.10
Oh no, the computer doesn’t work! Again! Is the internet out? Or is the laptop on fire? It’s a battle of service vs hardware…. to the death! [More]
Worst Company In America 2010: HP VS Dell
By 3.25.10
Computer showdown. The black hole that is HP’s warranty repair operation vs Dell’s inability to actually ship stuff a reasonable time after you order it.
Which one makes you want to burn down your own house? Oh wait, they both do! [More]
Best Buy & HP Make Both Worst Company & Most Ethical Company Lists
By 3.25.10
This week, Ethisphere issued its annual list of the World’s Most Ethical Companies, and while there are several recognizable names (Starbucks, Gap, Ford, Nike, American Express), two of the 100 companies listed — Best Buy and Hewlett Packard — also got enough nominations from Consumerist readers to make it into the 2010 Worst Company In America tournament. [More]
Laptop Sets Off Smoke Alarm, HP Just Keeps Putting New Defective Parts In
By 3.13.10
Ryan tells Consumerist that his HP dv2700se laptop has been problematic, losing wireless connectivity, and overheating a bit. And when I say “a bit,” I mean “tried to set his desk on fire.” HP’s solution? Keep replacing the graphics processing unit (GPU) with the same flawed part until his warranty runs out. Ryan does not find this solution acceptable. Here is his story, with pictures. [More]
HP EECB Leads To Complete Refund For Defective 2-Year-Old Laptop
By 2.7.10
When Rick’s 2-year-old laptop failed for the second time due, he did not roll over and buy a new laptop or pay $400 for the repairs. This particular model of laptop had been recalled due to this very flaw, and that was not acceptable to Rick. He fought back, and shares his tale of triumph. [More]
