If a company’s software won’t work with its own products, whose problem is that? Chris reports that HP seems to believe that because their own software won’t work with one of their own products (for which it was recommended) that this is his problem.
Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were FabergÃ© eggs. So he launched his campaign on HP upper management…
Karina writes that she found a fantastic promotion from Snapfish: order one photo book, get two free. A great deal if you want to try putting your photos in printed book form. Snapfish can’t quite get it together to actually print and send Karina’s books, though. They keep canceling her order without issuing a refund, and no one seems to know why.
Talk about buyer’s remorse. Hours after David bought a new laptop from HP with a $150 off coupon, they rolled out a $200 off coupon. HP’s first suggestion to solve this was that David should buy a second laptop at the reduced price and then return it. Excuuuuuse me?
After five years as CEO of the world’s largest maker of personal computers and printers, Hewlett-Packard CEO Mark “That’s What I” Hurd stepped down from his post on Friday after the company discovered he’d been intimately involved with a former contractor… and falsified documents to cover it up.
Palm, which is a smartphone company that is not Apple, has halved the prices of almost all apps in its U.S. app store until July 9th. Although I called it a fire sale, mocoNews thinks maybe it’s a way for HP to “say that Palm devices are here to stay.” Either way, if your phone uses Palm’s webOS then this is a great time to pick up some apps at a big discount.
Google’s not the only company that wants to put ads on everything you read. HP’s new web-connected printers will let you send pages or photos directly from websites or phones and schedule recurring printouts from content partners–and the company is pilot testing a program with Yahoo’s advertising network to deliver targeted ads on those scheduled printouts.
Wonder why Sarah Jessica Parker’s character in Sex And The City 2 is using a HP laptop? HP paid for it. Why are they drinking Skyy vodka? Well, that’s the films “official vodka.” According to the NYP, “every aspect of Carrie’s life is reduced to a vignette that can be monetized.”
After months of rumor and speculation, Hewlett-Packard announced today that it will indeed purchase Palm Inc. for a grand total of $1.2 billion.
With over $408 billion in revenue, Walmart has regained the coveted top spot on the annual Fortune 500 list. The mega retailer had slipped to #2 behind Exxon Mobil on last year’s list after two consecutive #1 years in 2007 and 2008.
Oh no, the computer doesn’t work! Again! Is the internet out? Or is the laptop on fire? It’s a battle of service vs hardware…. to the death!
Computer showdown. The black hole that is HP’s warranty repair operation vs Dell’s inability to actually ship stuff a reasonable time after you order it.
Which one makes you want to burn down your own house? Oh wait, they both do!
This week, Ethisphere issued its annual list of the World’s Most Ethical Companies, and while there are several recognizable names (Starbucks, Gap, Ford, Nike, American Express), two of the 100 companies listed — Best Buy and Hewlett Packard — also got enough nominations from Consumerist readers to make it into the 2010 Worst Company In America tournament.
Ryan tells Consumerist that his HP dv2700se laptop has been problematic, losing wireless connectivity, and overheating a bit. And when I say “a bit,” I mean “tried to set his desk on fire.” HP’s solution? Keep replacing the graphics processing unit (GPU) with the same flawed part until his warranty runs out. Ryan does not find this solution acceptable. Here is his story, with pictures.
When Rick’s 2-year-old laptop failed for the second time due, he did not roll over and buy a new laptop or pay $400 for the repairs. This particular model of laptop had been recalled due to this very flaw, and that was not acceptable to Rick. He fought back, and shares his tale of triumph.
We posted Nathan’s story about his inability to get HP to help him with his laptop battery problem yesterday. Now the company quickly diagnosed the issue and offered to do a warranty exchange with the computer.