Matt is a self-described Rebate-Whore. He owns and operates his own tech support business and orders many items for his customers. He shares his tips for how he “leverages his Ninja-Geek skills” to make sure he gets his rebate bucks.
howto
The Best Time To Buy Tickets, Explained By Smarty Man
By 8.11.06
Yesterday, our pallid flesh dripping off our bones, melted from the burn we had received at the hands of Upgrade Travel when they expertly flamed our Buy Flight Tickets at Midnight post, we petulantly retorted: “Okay, smart guy, when is the best time to buy a ticket?”
HOWTO: Record Phone Calls
By 8.4.06
This may not be the best or the cheapest way, but this is how we record our customer service calls, without ever going to Radio Shack.
We Poke Sticks At Wired’s Cellphone Cancel Tips
By 7.26.06
Wired’s August issue features some advice on cancelling your cellphone service, but how good is it?
Executive Customer Support: Finding The Number
By 7.26.06
So, you want to obtain executive level customer support but can’t find their phone number. That’s understandable, most companies don’t want you to. But access to the corporate switchboard can be yours with a little sleuthing.
HOWTO: Complain
By 7.25.06
Every so often, the plane doesn’t leave on time, a wrong part gets shipped or a bank teller sniggers at your hat. If you’re disappointed and want to tell the company, these tips will help your complaint see real results.
HOWTO: Get Internet On The Cheap
By 7.17.06
How does $500 extra a year sound? And it doesn’t even require stuffing envelopes.
Circuit City Executive Customer Service Contacts
By 6.23.06
If you have a difficulty with Circuit City and can’t find resolution through the normal route, you may appreciate this list of contacts.
HOWTO: Get Your Phone Fixed Quick
By 6.19.06
If your phone is out of service or you need a line installed, the wait can be interminable. Not to mention the difficulty of calling the telephone company without a phone. What if there was an emergency?
HOWTO: Fix DSL Fast Like Ninja
By 6.19.06
A DSL call center manager emailed in some nifty tricks for getting at the top of the fix list. Many of them are quite sneaky. We like that. Thank you, sneaky Phil.
HOWTO: Cancel Anything
By 6.15.06
Courtesy of an anonymous reader and telcom worker, BoingBoing has some advice for cancelling any kind of service over the phone, which we’ve distilled here:
HOWTO: Win on A Claw Machine
By 6.9.06
I’m actually really good at those claw machines you find in movie theater lobbies and arcades. A life of twitch reflexes and joystick clutching has made me extremely beloved by small children: I’ll just walk into an arcade with a pocketful of jangling quarters when I’m depressed, start playing the claw machine, and give out the toys to the bratty kids who greedily surround me.
UPDATE: NBA Finals Caveat Emptor
By 6.7.06
After reading on The Consumerist and elsewhere about a scammer bilking people for NBA Finals tickets, Robbie decided to do something awesome. He called the police. That’s right, if a consumer crime is committed, there is actually something more effective to do than blog about it. Robbie reports the cops seemed receptive to taking the guy out.
NBA Finals Caveat Emptor
By 6.6.06
Sports fans, beware! You may love this game, but someone out there will be more than happy to steal your lunch money for showing the love
HOWTO: Comment on The Consumerist
New world order. Comments are messed up. There will be a new link in posts from yesterday going forward. It sits at the bottom left of the post. Click on it to make a comment. If you’re not logged in, you need to login, then go back and click the new comment link again. Sorry for the inconvenience, this should only be temporary.