Consumerist empowers consumers to take on bad companies, but sometimes even the negative PR that Consumerist can bring to bear is not enough to persuade companies to behave. When that happens, you might have to sue in order to get what you want. Here is a brief guide to your options when you decide you need to escalate your complaint to the courts.
how-to
EECB Convinces Best Buy To Pay For Damage To Car
By 11.20.08
Here’s a good example of how to write an effective Executive Email Carpet Bomb, or EECB, to break through the “please hold” purgatory of the company’s phone system. Alicia’s car’s bumper was scratched by a Best Buy employee, and calling consumer relations as directed proved fruitless. Now she’s got a check in her hands from Best Buy to pay for the repairs.
Reader Talks Citibank Down To A Lower Interest Rate On Her Credit Card
By 11.17.08
Nicole was hit with a surprise 6 point interest rate increase on her Citicard, so she fought back. Her story is a good reminder that you should look at all of your options and be prepared to argue on your behalf, even if you’re not in a position where you can just pay off the entire balance and walk away.
Enterprise EECB Saves Man From Unjustly Paying $560 For Bumper Scratch
By 11.7.08
Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist’s instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. “Long story short,” he writes, “Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped… GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!”
How To Avoid Record-High Bank Fees
By 11.3.08
Bank fees are increasingly disproportionate to the cost of business they’re supposed to cover, as shown inBankrate’s latest annual survey of consumer banking costs.
- Average NSF (non sufficient fund) fee: $28.95, a 2.5% increase from last year
- Average ATM surcharge is $1.97, up 1%
- The minimum balance required to avoid fees on interest checking accounts at a brick and mortar bank: $3,461.84, up 4%
- The average minimum required to open an online checking account: $650.81, up $517.48
Fees are designed to take advantage of your inattention. To avoid getting tripped up…
How To: Carve A Pumpkin Without Butchering Yourself
By 10.30.08
We like you, so in the interest of getting you and your family to Thanksgiving with all of your fingers attached, we’d like to direct your attention to some pumpkin carving “how to” info.
Stop Payment Orders On Checks Only Last Six Months
By 10.8.08
Jennifer says National City Bank has contacted her fiance to inform him that the stop payment order he placed on a check is about to expire, and he’ll have to pay another $32 fee to renew it for six more months. She writes, “Have you heard of stop payment now only being ‘suspend payment for six months’? This seems to me to be extortion.” We’re going to come down on the side of the banks in this case—but because of the recurring nature of the fee, it might just be cheaper to close the account.
The Idiot-Proof Way To Securely Use Public Wi-Fi
By 10.6.08
We talk a lot on this blog about personal data and privacy, but not so much about how to secure that data on your own computer. That’s because a.) we’re not Lifehacker and b.) the solutions frequently bloat into crazy, jargon-filled recipes that scare away the non-IT crowd. Not this time! For all you novices, here is a single idea you should consider that will help keep your personal data personal, and make your identity that much harder to steal.
Iron Man Blu-Ray Release Connects To Internet When You Insert It
By 10.2.08
If you buy the newly released “Iron Man” Blu-ray disc and pop it into your computer, and it starts trying to download some mystery content from the Internet for the next 30-45 minutes, here’s what’s happening and how to turn it off. Thanks, Paramount, for your shoddy “interactive” quiz nonsense.
Find A Good Financial Planner
By 10.2.08
I’m not convinced that they’re totally necessary but if you’re going to look for a financial planner, here’s how to go about it. While some financial planners argue that fees, investment returns, education and experience aren’t that important when selecting a financial advisor, impartial observers almost always disagree. Case in point is US News’ listing of six steps to finding a good financial planner. Their suggestions are as follows:
How To Get Out Of Debt
By 10.2.08
J is in a debt hole and needs help getting out. We’re going to give it to him: [More]
Comcast Loves You So Much They Keep Billing You… 4 Months After You Canceled
By 9.30.08 — Updated: 3.25.13
Oh Comcast, you romantic. You were so sorry to see Michal leave that you pretended he didn’t. We get it: he bikes, he blogs, he helps toddlers learn Polish. But after four months of him repeatedly asking you to stop billing him, when you still won’t stop it begins to look a little stalker-ish. Your computers can’t always be down.
Equifax Double-Reports Student Loan, Still Hasn't Corrected It 12 Attempts Later
By 9.26.08
So what exactly is the problem? After 12 online (and phone) disputes to Equifax and 14 calls (and faxes) to the Direct Loan Servicing Center, each party seems to blame the other.
Beware Of Apartment Scammers
By 9.24.08
In the course of searching for a new place to live in Minneapolis, I found a great condo right in the area I was looking for, renting for $900/mo for a 1 bedroom which included electricity, gas, water, sewer, garbage, cable, and high speed internet! Sound too good to be true? You bet…it was a scam.
How To Write To Congress
By 9.23.08
Writing to Congress is the single best way to express your view on public policy. The average consumer has a surprising ability to influence legislation by crafting a well written missive. Let’s find out what the common mistakes to avoid are, how the process works, and the best ways to ensure your letter has the greatest impact.
