As Linda alludes to at the end of the newscast, the real problem lies in that Home Depot customers are forced to pay for their services in full, upfront. Typically, contractors don’t get full payment until the job is completed to the customer’s satisfaction. By denying customers this crucial check and balance, Home Depot encourages sloth and incompetence.
home improvement
Why Home Depot Has Sucked For You, And Will Probably Continue To
By 1.9.07
Ever wondered why Home Depot has sucked so much in the past years? A post-mortem on former Home Depot CEO Robert “Big Bob” Nardelli’s departure lays it out. Home Depot:
Menards Strongarms Small Lumber Suppliers?
By 1.5.07
Does home-improvement store Mernards use unfair business practices to stiff small lumber suppliers? According to a reader email they do, or at least did 15 years ago.
Old Man Gets Gun After Getting No Home Depot Help
By 12.19.06
You know Home Depot’s got a customer service problem when this happens…
Home Depot Improvement Scams Father Of 2 Premature Babies
By 12.19.06
Don MacAskill (pictured) is sitting in an unfinished $130,000 kitchen with two prematurely born babies. Home Depot said the kitchen would be done 9 months ago by Owens Corning HOMExperts . The home improvement store assured him that, “being a large corporation, they would have lots of control and organization around the project, and the contractors would be incentivized to finish the job quickly and thoroughly.”
Lowe’s Makes Us Feel Small
By 4.12.06
A clutch of fixup supplies spilling out our arms, we stumbled into the Lowe’s bathroom fixtures area. We asked for casters of one of the red vested employees, where would we find them? He looked up lazily and, with no small amount of disdain, said, “This is bathroom fixtures.”
