Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn’t repair it for free, he was angry. He had expected to get at least four years’ use out of the laptop.
hewlett packard
Reader Says HP Knows Old Laptops Are Rotten, Doesn't Care
By 8.31.09
Bobby thinks he’s spotted a widespread problem with the HP laptop he bought a year and a half ago. His computer runs too hot and burns itself from the inside out, roasting its innards.
HP Throws In Free Wooden Pallet With Every Power Cord Purchase
By 8.21.09
We know not all of our readers agree on our stupid shipping gang posts, but here’s one we can all get behind: you probably don’t need to deliver a ten-foot power cord in a large box on a wooden pallet.
HP Ruins Yet Another Laptop Repair—Three Times And Counting
By 6.23.09
Tyler needs his laptop repaired, but he’s got the bad luck to own an HP product. If you read Consumerist regularly you know that Hewlett-Packard has one of the worst track records for taking care of its customers. The last time we posted a complaint, the person who reached out to us from the corporate side was a third party at a PR firm hired by HP, if that tells you anything about how little they care about doing a good job. Read Tyler’s recap below and remember it the next time you’re in the market for a computer.
HP Calls About Pants Burnin' Laptop
By 5.21.09
HP called Consumerist about our inquiry about Jillian’s sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us….
HP Will Fix Your O And P Keys For $298…Oh Hell Just Buy A New Laptop
By 4.10.09
Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won’t sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy’s increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That’s right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside…
Reader Uses HP Executive Customer Service Number, Great Success!
By 4.7.09
Chris reports getting sweet satisfaction from HP after he searched for their executive customer service number on our site and gave them a ring:
HP Makes Up For Sending Reader "Repaired" Laptop Filled With Viruses
By 3.13.09
Aaron is happy to report that he has gotten resolution with his complaint about HP’s repair center sending him back his laptop filled with viruses. Good thing for HP that Aaron is honest, otherwise he could probably have three laptops right now, as three different HP reps contacted him about his story. On March 9th he wrote us:
After Massive Runaround, HP Sends Your Laptop Back Filled With Viruses
By 3.3.09
HP is known for its incompetent repair process, but what makes Aaron’s case special is that at the end they decide to kick it up a notch. When he sends his computer in and gets it back from the repair center, HP has so ever so graciously filled it with free spyware and viruses.
Update: HP Laptop Runs 200°F, Support Says "Buy A Cooling Mat"
By 1.29.09
The boy whose HP was running 200°F and was told by tech support to “buy a cooling mat” used some of the higher-up phone numbers readers posted in the comment on the original post to get in touch with a Senior Case Manager. Despite being out of warranty, they reopened the case and had him send in his laptop. Lo and behold, they fixed it! “It is running great now,” writes Travis. Huzzah!
Reach Hewlett-Packard Executivce Customer Service
By 1.22.09
Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky)
Morning Deals
By 9.16.08
Highlights From Dealnews
- Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
- Amazon.com: Columbia Sportswear Men’s Shoes from $19 + $5 s&h
- Amazon.com: Green Mountain K-Cup 50-Packs for $9 + $6 s&h
Highlights From Dealhack
- Circuit City: Element FLX3711B 37-inch LCD HDTV $600
- American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
- Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200
Highlights From Buxr
- Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
- Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
- Edmund Scientific: $25 Off $50 or more w/ coupon code ES25
Morning Deals
By 9.10.08
- 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
- Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
- Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup
Highlights From Buxr
- Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
- NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
- Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate
Highlights From Dealhack
- Best Buy: Toshiba Satellite Dual Core Notebook PC $500
- Geeks.com: Canon Pixma iP6210D Color Inkjet Photo Printer $35 with Coupon
- Musicnotes.com: 20% or 30% off Guitar Guru Interactive Lessons with Coupons
Morning Deals
By 9.9.08
- WarCry: Free Warhammer Online Beta 10 days
- Amazon: Kitchen deals for under $7, all eligible for 4 for 3 promotion
- Buy.com: Logitech G51 Gaming Speakers for $71.99 Shipped After Rebate
Highlights From Buxr
- Deal Extreme: Rechargeable Digital Pin-hole Spy Camera + USB Drive Disgused as Working Pen for $35.53 w/ Free shipping
- HP Home : New stackable Laptop coupon, up to $350 off $999 w/ coupon code NB3325
- OfficeMax: Oscillating 16″ Pedestal Fan for $7.99 + $7.95 Shipping
Highlights From Dealhack
- OfficeMax: Olympus FE-320 8MP Digital Camera $120 Shipped
- Shoebuy: Pay via PayPal & Save $20 off Shoe Orders of $50+ and get Free Shipping
- Bike Nashbar: Save 10%, 15%, or 20% off Entire Order with Coupon Discounts
Hewlett-Packard Crowned Head Of The Stupid Shipping Gang After Packing 32 Sheets Of Paper In 17 Boxes
By 7.19.08
Leading the stupid shipping gang takes creative incompetence, and Hewlett-Packard is clearly up to the task. Other companies might have turned to email when faced with the challenge of shipping sixteen software licenses. Not Hewlett-Packard! HP went looking for a box. A really big box, which they filled with sixteen smaller boxes, each containing two precious pieces of paper ensconced in a layer of protective foam.
The Post Office Will Pay Out Your Insurance Claim… If Their Employees Admits To Abuse
By 7.12.08
The post office won’t pay Alauna’s insurance claim for a damaged Hewlett-Packard laptop unless one of their employees admits to intentionally abusing her package.
