In a world of disgruntled customers and unhelpful sales associates, hearing a consumer’s story of a bad experience turned good makes our insides all warm and melty. Akshat wrote in to tell us of a recent interaction with Guitar Center that started off on the wrong foot before ending happily. [More]
happy ending
Chase Hugs It Out With Man It Had Thrown In Jail For Cashing Non-Fake Check
By 7.11.11
Many of you read last week’s story about the man in Washington state who spent the weekend in jail because a Chase employee was convinced that the completely legitimate cashier’s check he was trying to cash was a forgery. Well, it appears that the two sides have put aside their differences and worked out an agreement. [More]
Reader Gets Free HBO, Cinemax And Showtime For Suffering Internet Outage
By 7.13.09
We Consumerist bloggers just love those stories of reader complaints that are generously solved by customer service before we even get around to posting the gripes.
Circuit City Lies About Guitar Hero Release Date To Get You To Go Away
By 11.3.08
David went to Circuit City yesterday to buy a copy of the new Guitar Hero game, which, according to our extensive research, is currently on sale at Circuit City. Unfortunately, the employees at this particular store refused to sell him the game, then lied about its release date, so that they wouldn’t have to correct an error in their computer system. Why were they so reluctant to fix the mistake? Because the game was priced at $10,000 in the system, and to mark it down to its actual price would “look bad.”
Apple Store Apologizes For Refusing Purchase Without ID
By 2.21.08
I wanted to inform consumerist that the manager from the Apple Store at Stonestown called me back to apologize about the incident and to invite me back to the store. She apologized for the employees making ID a requirement of purchase and that they were doing it to protect from fraud. She then mentioned that they understand they were not following the merchant agreements but will do so here on out. I will go back to make my purchase!
