UPDATE: 40% Geek Squad Downsizing Memo? Not That I Know Of, Says Founder
geek squad
Geek Squad Peeker Plead "No Contest" To Privacy Invasion
By 4.14.07
When former Geek Squad Agent Hao Kuo Chi appeared in court on April 3rd, 2007, he plead “no contest” to one count of unlawful invasion of privacy, according to the LA County DA’s office. He received this sentence:
"Peek Squadder" Beloved By Customers, Colleagues
By 4.13.07
Though he stands accused of a disgusting act, secretly recording a customer taking a shower, Geek Squad Agent Hao Kuo Chi was held in high esteem by customers and among his fellow employees.
The Kind Of Cellphone Geek Squad Might've Taped Showering Customer With
By 4.13.07
If Hao Kuo Chi really did tape the 22-year-old daughter of a customer taking a shower, the phone propped up in the bathroom might have been a PPC-6700. These PocketPC phones are standard-issue to the Geek Squad techs who perform in-home repairs — known as “DA’s” or “Double Agents” in Geek Squad parlance.
Geek Squad Sued For Videoing Customer In Shower
By 4.12.07
Hao Kuo Chi was paying a house call when Sarah Vasquez says he set his camera phone up in the bathroom, left it running, and recorded her bathing.
80% Of Geek Squad Employees Say They Don't Use Anti-Static Wrist Straps
By 4.9.07
56% of Geek Squad employees responding to a poll on a company online forum said they found “no reason” to use anti-static wrist straps when repairing customer’s computers.
LEAKED: 6 More Geek Squad Manuals
By 4.5.07
Here’s 6 more Geek Squad manuals. Combine this with the 6 we’ve already posted and soon we’ll have enough info to open our own franchise.
INSIDER SECRETS: 5 Ways Best Buy Ruined Geek Squad
By 4.2.07
Five ways Best Buy drives the costs out of the system, sullying Geek Squad CEO Robert Stephen’s vision of superlative computer repair, as told by a former Geek Squad Senior Agent.
LEAKED: 5 More Geek Squad Manuals
By 3.30.07
Here’s 5 more Geek Squad manuals. They’re not a fascinating as the troubleshooting manual, but perhaps if you use the Geek Squad you can use them to make sure they’re doing their job right. Or you could learn how to open up your own Geek Squad store. Sort of like a lemonade stand, except instead of turning lemons into a tasty beverage, you turn laptops into lemons.
Geek Squad CEO Promises To Resolve Any Consumerist Reader Complaint He Receives, And Then Does So
By 3.28.07
We want to give Robert Stephens, founder of Geek Squad, a giant hug. Squeeeeeeezeeee!
Geek Squad Insider Speaks Out
By 3.9.07
A common refrain we hear from the former and current Geek Squad employees we’ve been talking to is that Geek Squad used to be awesome. Robert Stephens built up an award-winning company with a reputation for being the best in the business. Then he sold it to Best Buy and they turned it to garbage.
Geek Squad City Insider Rebutts Founder's Retort
By 3.8.07
Chris has a parry and thrust to the Geek Squad founder’s response to his original confession.
Geek Squad City Tell-All VS Founder Of Geek Squad
By 3.7.07
We’ve got a special two-for-one Geek Squad tale here. The first is a flameout email from a fired Geek Squad City repair team manager with some startling accusations about his former employer.
Geek Squad Charges $415 Dollars To Replace A Hard Drive; Makes Customer Retrieve Data Files Himself
By 2.27.07
Estimated repair time seven to ten days.
Seven days later, they hadn’t even looked at the machine. After 8 days, they’d begun testing the laptop. On the 10th day the exhaustive tests were still being done, but things weren’t looking good for O.’s data files. On the 11th day, O. was given the sad news that his hard drive was fried and would need to be replaced for an extra charge of $118.00. On the 12th day, O. was given his laptop, and his non-working hard drive.
Fabio Interviewed At Geek Squad Land
By 11.3.06
Hand in glove with our independently arrived Fabio wunderloveness this morning, it seems Gizmodo was actually at that darn Geek Squad city unveiling. They got to interview Fabio (he loves Xbox360) and watch him solder.
Geek Squad City Unveiled, With Fabio
By 11.2.06
This is a Multivu PR newsreel about the unveiling of Best Buy’s Geek Squad new central headquarters. Geek Squad City sounds awesome. By all appearances, the video is an upload of the footage supplied to TV news stations that helps them from having to do any reporting of their own.
