Imagine you’ve spent hundreds of dollars on a new smartphone, and after only five months your device gets stuck in an endless cycle of rebooting. You’d hope the manufacturer would rush you a new phone and apologize for the inconvenience… only to end up caught in an endless loop of inept customer service. [More]
finding a fix
Bootlooping Issues With Nexus 6P Lead To Runaround From Manufacturer Huawei
By 5.8.17 — Updated: 5.9.17
Apple Support Site Now Includes Option To Schedule Repairs With Authorized Providers
By 12.7.16
When no one was paying attention, Apple updated its support site to include a new option for folks looking to get their iPhone or other Apple device fixed: The ability to schedule repairs with Apple Apple Authorized Service Providers. [More]
Fiat Chrysler Recalls 550K Vehicles Over Gear Shifter
By 8.10.16
Six months after Fiat Chrysler first recalled 811,586 vehicles equipped with a confusing gear shifter that has been linked to one death, 68 injuries, and hundreds of crashes, the carmaker has issued a similar recall for 505,000 vehicles that are equipped with another version of the automatic transmission shifter. [More]
Tesla Shipping Model X Owners Sunshades To Fix Windshield Glare
By 6.9.16
Just weeks after Tesla began shipping its long-anticipated Model X SUV, the new owners began expressing concerns over several quality issues including a windshield that distorted oncoming headlights and street lamps and allowed too much heat to enter the vehicle. Today, the electric carmaker is trying to fix one of those issues by shipping sunshades to owners. [More]
eBay Finally Working On Fix For App Glitch That Falsely Shows Free Shipping
By 4.14.16
When an eBay seller posts an item up for sale, they have the option of calculating shipping costs so that potential buyers will have a fairly accurate idea of how much their total bill will be before purchasing. But that feature is fairly worthless when the shipping costs don’t actually show up on the product page. And that’s exactly what sellers say is happening when using the company’s mobile app. [More]
Ford Issues Six Recalls Covering 380,000 Vehicles Over Crash, Fire Risks
By 10.1.15
Ford significantly increased the number of vehicles it’s recalled in 2015 on Wednesday when the car manufacturer announced six new recalls covering nearly 380,000 automobiles — some of which have already been called back, but may continue to have issues. [More]
Regulators Holding Yet Another Takata Airbag Meeting, Could Finally Coordinate The Messy Recall
By 9.9.15
Back in June, the National Highway Traffic Safety Administration said it was considering options to speed up replacement of defective shrapnel-shooting Takata-produced airbags linked to eight deaths and hundreds of injuries. Today, the agency announced it will hold yet another public meeting next month, a move that signals the agency’s latest step in taking control of the massive recall effort. [More]
