Travel expert Christopher Elliott says US Airways refunded a couple $2200 on a pair of nonrefundable tickets to Ireland after the wife wrote to the COO and explained their situation. They tried Expedia first and were refused, and although they had travel insurance it wouldn’t cover unemployment. The wife, Jennifer Bush, says the US Airways rep who responded to their plea “told me that they all felt for my situation and decided to refund the amount of the airfare.”
expedia
Expedia's "New York From $58 A Night" Offer Is Bunk (Beds)
By 6.15.08
Expedia says they can get you room and board in NYC for $58 a night. Amy at NewYorkology looked into what such a low, low price actually gets you, and it’s not pretty: think hostels, co-ed group rooms, mice, bunk beds, and generally dirty environments. If you’re undaunted by college-lifestyle travel, Amy points out that there’s one cheap hostel listed that has some good reviews, but since we’re talking about ultra-budget hostels here, a good review actually includes the phrase, “best of all NO ROACHES!!!”
Is Expedia Censoring Negative Reviews?
By 1.24.08
Expedia flatly refused to post my review. I have followed their rules, but they have repeatedly told me they won’t post it because I’m not following the rules. They will not tell me which rule I didn’t follow.
Indian Company Opens Call Center In Ohio
By 8.6.07
Welcome to “insourcing!” Tata Group, an Indian conglomerate, has opened another call center. In Ohio.
Man Locked Out Of Hotel Room, Expedia Agrees To Completely Refund, Then Changes Mind
By 7.6.07
“A week ago, I had the opportunity to go to Chicago to teach a class. As I normally do, I booked the trip through Expedia.com. I took one of their package deals – hotel, car, airfare. Since I had never been to Chicago before, I simply selected the first hotel that came up on their rankings for the suburb in which I was staying.
Update: Expedia's Price Match Guarantee
By 4.15.07
Remember Ryan? He unsuccessfully tried to hold Expedia to their “Best Price Guarantee.” The staff of PeterGreenberg.com read our story and picked up where we left off. Thanks to their efforts, Expedia offered Ryan a $200 travel credit towards a previously-scheduled itinerary.
Brenda from corporate customer care contacted me by phone yesterday. She apologized very genuinely and even engaged in a lengthy conversation about how things might be improved. She offered me a $200 travel credit towards future travel, which I politely declined. She then proceeded to refund $200 off my OTHER existing itinerary (not even the trip that caused all this trouble!).
Expedia Threatens to Discontinue Account For Redeeming Voucher
By 2.21.07
Ryan booked the package, called back, and spoke with CSR Lenny. Ryan explained that he wanted Expedia to match Travelocity’s price, and gave the details of his itinerary. Lenny put Ryan on hold. For 48 minutes. When Lenny came back, he said “I am sorry I am not familiar with your Wild Wild West and cannot locate this hotel.”
Bitchin’ Heard Round the Blogosphere
By 6.5.06
• Insert your blogged complaint here. Why should these folks get all the traffic?
Hotels.com, Ernst & Young Lose 0.25 Million Credit Card Numbers
By 6.5.06
250,000 Hotels.com customers woke up to super great news Friday morning: “Um, sorry guys, all your credit card numbers were stolen.”
Expedia Closes Ticket Change Fee Loophole Around Customer’s Throat
By 6.1.06
All our best correspondents have alliterative names. Consumerist Grant G. decided to use Expedia to book a couple of round-trip flights from Denver to San Francisco. But when his plans changed and he needed to fly back a day later, he was told there would be a $200 extra charge to change the booking.
Fly First Class For Cheap
By 5.8.06
There’s no need to lead an on-board mutiny or deploy Macchivelian mind-tricks, here’s how you get first-class airplane seats for cheap.
Expedia Throws Its Voice
By 3.22.06
Here’s an interesting phenomenon, Dave writes in about his experience buying a flight through Expeida.
