After sending a complaint via Executive Email Carpet Bomb, Arnie says the Pep Boys Vice President of Service called him and has apologized and refunded all his monies.
eecb
Executive Email Carpet Bomb Scores Direct Hit On Time Warner
By 9.30.07
Reader Clayton launched the feared Executive Email Carpet Bomb against Time Warner executives after learning that the cable installation he scheduled for this week would not occur until November. Within an hour of launching the EECB, Clayton received a call from Time Warner promising to reschedule his installation for this weekend. Clayton’s EECB:
Man Fights IKEA Customer Service Over Defective LILLBERG Couch, Loses
By 9.8.07
A week after we moved and put the new covers on, our IKEA LILLBERG sofa broke. Right in half. The main support beam gave out right at the dovetail joint, and even split a board in the process. We were devastated, but figured that we’d be able to wrangle something out of it. Standard customer service would replace the couch, right?
EECB Forces US Air To Help Stranded Marine With Dying Grandmother, But Not In Time To Say Goodbye
By 9.4.07
subject Distressing travel not yet completed
Executive Email Carpet Bomb Also Effective Against Cell Phone Spammers
By 8.25.07
I want to share a recent experience that involves a cell phone spammer. I would never think I’d be writing to tell you a positive story, but in the light of what happened I think it would be worth sharing. Last week, on 8/16 to be exact, I was spammed with an unsolicited text message to my cell phone. I recall reading a post on Consumerist about the Attorney General for Illinois along with Cingular would be suing a cell phone spammer. I also recall your Executive Email Carpet Bomb postings and decided to try it out.
EECB Scores Direct Hit On Verizon's CEO
By 8.16.07
Roger’s bank messed up and his Verizon bill didn’t get paid, resulting in his account being shut off for non-payment. While the phone and internet were back on almost immediately, Roger toiled fruitlessly trying to get the TV service turned back on, finally writing to Consumerist in frustration.
Executive E-Mail Carpet Bomb Scores Direct Hit On IKEA
By 8.10.07
IKEA waived the shipping costs on two Hemnes bedside tables after reader Inderjit loaded the dreaded Executive E-Mail Carpet Bomb with the names of 16 IKEA executives. Inderjit’s repeated attempts to purchase the tables at IKEA stores over the past two months were unsuccessful, but within thirty minutes of launching the EECB, he received responses from three IKEA execs who promised to ship the tables free of charge. Read Inderjit’s complaint letter, after the jump.
115 Calls To Verizon, And FIOS Still Doesn't Work
By 8.8.07
Poor Jason. Eight months after ordering Verizon FIOS, he is still without decent phone, television, or internet service, though not for lack of effort on his part:
I have spoken with 115 service representatives and 44 supervisors over a period 64 hours combined on the phone with Verizon. I have been hung up on 37 times, placed on hold a total of 21 hours, and been promised callbacks, which I did not receive, a total of 18 times. It has been 8 months since I ordered the service, and I still have not been given a single resolution.
Jason’s full ordeal, after the jump:
How Can I Get Maytag To Listen To Me?
By 7.17.07
I never thought i’d be writing in to you, but here goes (this starts out like the letter i wrote to Penthouse…).
Office Depot Executive E-Mail Carpet Bomb Scores Direct Hit
By 5.30.07
One of the best techniques for escalating a seemingly hopeless customer service problem is the “Executive E-Mail Carpet Bomb,” or as we lovingly refer to it, the EECB. Phill ran into some problems with his Office Depot order, so he followed our instructions for launching an EECB.
How To Launch An Executive Email Carpet Bomb
By 5.11.07 — Updated: 3.6.13
Here’s a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let’s call it the “EECB,” or Executive Email Carpet Bomb…
