Ryan believes he has a lead on who stole his laptop thanks to the Dropbox filesharing program that was installed on his computer. Turns out his laptop could be just up the street from him right now. But what does he do with the IP address he got from Dropbox? [More]
earthlink
Earthlink Tries To Sell You Anti-Virus Protection When You Contact Them To Cancel Your Anti-Virus Protection
By 7.31.08
Sometimes we feel sorry for CSRs who have to try to sell you stuff you don’t want or need when you’re contacting them to correct a billing mistake. It’s just so sad. Reader ajlei contacted Earthlink’s chat support to cancel an anti-virus service that wasn’t supposed to be included on her bill, after canceling, the chat support rep kept asking her if she wanted a more expensive version of the service. When she said no, the chat rep asked her again, in bold this time… because asking in bold will make customers want more expensive versions of services they just canceled?
Earthlink's Worthless Customer Service Drives Man To Record And Post Calls
By 9.10.07
Unfazed by the idea of giving money to a company run by Scientologists, Steve signed up for Earthlink DSL back in May ’06. 4 months ago, his DSL started cutting in and out and he got static on the landline. Perhaps his router was possessed by body thetans. As Steve’s calls to customer service got more and more hopeless, he began recording and posting them online. Selected highlights…
Which ISPs Are Spying On You?
By 5.30.07
You know, the cynic in us says that the answer to the question “Which ISPs Are Spying On You?” is “all of them,” but Wired actually bothered to ask the 8 largest ISPs about their data retention policies. The sad part? Only 4 responded.
Want To Cancel Your Internet? Here's Your Early Termination Fee
By 4.10.07
Not all ISPs charge ETFs. Here’s a list of different providers and their fees:
Earthlink’s Incompetent Email Tech Support Frustrates Felix
By 2.22.06
Felix Salmon, a stalwart NYC blogger (check ’em out here) and all-around good chap, sends in his little chat with Earthlink about how his emails gets delayed for sometimes up to two days. The succession of tech reps he talks to are equally mystified, but instead of owning up or trying to resolve the issue, dump buckets of useless red herrings on his head. One of them even quits mid-session after not being able to provide an answer cribbed from the tech support binder propped open in front of him. Full juicy transcript, interlaced with Felix’s commentary after the jump.
Consumers Speak: Paying Twice for One Phone Number
By 1.30.06
Fun with number portability! You read Robert N’s and offer any advice, if you can. Our take? Sounds like he needs to escalate the issue with Earthlink. We don’t see how they can refuse to turn off his service if we requests it.
I have a story I would like to share regarding local number portability, and would like to solicit advice regarding an apparent black-hole for customer service:
Consumers Speak: Earthlink Puts the DSL in DSL
By 12.13.05
This bad experience from “JJ” is eerily similar to an experience we had with Earthlink while in New Orleans. But it’s not us, we swear. In our case, we weren’t supposed to be signed up with Earthlink at all, ever. JJ writes:
Had quite a party with Earthlink last night. The skinny:
