“Above and Beyond” stories can come from the most mundane sources. Such as this e-mail that reader MJ sent in praise of the customer service for Duck Tape brand duct tape.
A United Airlines crew was apparently forced to use duct tape to restrain an unruly passenger after the normal ankle cuffs kept slipping off. The passenger, who was apparently quite intoxicated after having several drinks at the airport (she also brought alcohol onto the plane), is accused of slapping a flight attendant on the behind, and grabbing and pulling the hair of a passenger whom she’d fallen on.
How long does it take for United Airlines to get a maintenance crew over to your plane so that they can “fix” something with duct tape? The answer is 45 minutes, not including the time it took to “de-plane” the passengers.