When a story about a waiter refusing to serve customers starts picking up steam online, it usually involves people rushing to insult the server and his employer. But this story is getting quite the opposite response from the public. [More]
While restaurant owners and customers quibble over the veracity and worth of reviews posted on Yelp, the site will soon be adding some information that is both helpful to consumers and harder to dispute — health department ratings. [More]
There is a stereotype that young adults tend to eschew home-cooking in favor of dining out. Sure, it costs more but there’s no clean-up and it tastes better than what you’d make at home. But a new study says that more adults in the 18-47 age group have been choosing their dining room over restaurants. [More]
Because you weren’t already getting enough news from your TV/radio/computer/phone/electronic highway billboards (and occasionally newspapers and magazines), someone has come up with yet another way to provide you with the latest headlines — your restaurant receipt. [More]
No, that isn’t a sarcastic headline. After being lambasted by readers’ comments on his recently opened eatery, a Washington, D.C., restaurateur did what some of his foodie kin could not — issued a restrained, thoughtful and apologetic response. [More]
A New Hampshire family says that after a night out to eat at Friendly’s didn’t go so well, a restaurant staffer decided to express their inner feelings through the increasingly preferred medium of the restaurant’s billing system, dropping the phrase “100% sh*t show” at the bottom of the dinner bill. [More]
To every restaurant manager in the entire world: Sit your employees down now and tell them that if they ever use the “customer name” field on the POS system for anything other than the customer’s name, they will be fired. Because yet again, some moron thought he was being hilarious by using that field to insult his customers. [More]
It looks like Americans’ spirits are up — or at least the sales of spirits to Americans are up, as a new survey shows that people are buying more beer, wine and liquor when they go out to eat. [More]
Since the first food critic bashed a prehistoric cook over the head with a rock, chefs have been trying to appease these evaluators, some of whom had the pull to sink an eatery with a few nasty words. So what happens when not only everyone becomes a critic, but when the place they post their criticism becomes a go-to source for finding grub? [More]
Anyone who has ever spilled a large drink at a restaurant knows how humiliating it can be as everyone flees the spill and then dives in to mop up the mess. But is it a good or bad thing when the waitress brings you a replacement drink with a lid secured by tape? [More]
The “snooty waiter” who looks down his nose with disdain at his customers is a character that has been trotted out on film and TV too many times to count. But while we may not blink when we see this well-known caricature on screen, it’s a different story when that same snob is taking your lunch order. [More]
To many Chipotle customers, part of the reason for going to the restaurant chain is that you get to watch your burritos and bowls made to order right in front of you, but the company apparently needs to bring in new customers and thinks that adding drive-thru windows might help. [More]
Given the runaway success of the three Lord of the Rings films, marketers are banking that Peter Jackson’s return to Middle Earth with the first part of The Hobbit will be equally lucrative. Which is why you’ll soon be seeing an actual Hobbit tie-in menu at Denny’s. [More]
Over the last couple years, the folks at Panera have slowly been expanding their pay-what-you-can Panera Cares eateries beyond the initial experiment in Missouri. But the latest Panera Cares, located in Chicago’s Lakeview neighborhood, is drawing some jeers from local residents who say the restaurant is attracting an undesirable element.
The new leadership at Hooters — long deemed a restaurant for people who are afraid to be seen at a strip club, and who haven’t figured out it’s cheaper to just eat at home and watch cable TV — says it’s tired of being a mostly-men joint and wants to make the eatery more appealing to those not drawn in by the allure of women wearing tight T-shirts.
Whatever you might think of mom’s breastfeeding their young children in public, there are generally laws protecting those women. The same can’t be said for potty training your kids in the middle of a restaurant.