After his flight was canceled due to a mechanical failure, Delta told David and his fellow passengers to “proceed” to the phones directly across from the gate to rebook their travels. However, upon exiting the plane, no phones were to be found.
DELTA
Delta Tells Ze Frank Off
By 6.21.06
Videoblogger Ze Frank was promised $600 in remuneration from Delta after some abysmally bad customer service had him not flying and staying in a hotel room with a total stranger. He got a letter in the mail today and instead of a check, he got a big fat go f*** yourself letter. The best part is Ze Frank in an adult diaper. The second best part is that in the letter, Delta refers to an online policy that outlines their responsibilities in these matters (none), and the link is dead upon arrival.
American Airlines: A Big Bucket of Suck
By 6.20.06
Somehow sensing that things were not going to go well, a Livejournaler by the name of Ovid liveblogged his travails in trying to go from JFK to the emerald isles. His travels are undercut by American Airlines’ inability to change a tire, which causes a chain reaction of unfortunate events not unlike a butterfly flapping its wings in Tokyo and causing global warming.
The News: Sex, Goats and Self-Serve
By 6.1.06
• To turn around sales, Saks 5th to feature fewer fake goats in store. They made the loyal Park Ave goats jealous. [NYT]
UPDATE: Trifecta of Crappy Airplane Stories
By 5.31.06
After going through a ringer of horror with three different airlines on Friday, Sebastien and his family retreated home to try again the next day. On Saturday, he and his brood were “selectees” earmarked for special detention by TSA at the security checkpoint. Later, he noticed his ticket had “SSSS” printed in the lower right-hand corner. His return ticket, where he had no special inspeciton, had no such S’s.
Trifecta of Crappy Airplane Stories
By 5.26.06
It’s the mother lode, one man’s tale of how his and his family’s Memorial Day weekend was ruined, in swift succession, by no less than three airlines.
Delta’s Carpet Doesn’t Match Its Drapes, Settles For a Brazillian
By 5.19.06
Things have gotten really bad for Delta lately. Not only are they asking employees to volunteer to clean their airplanes, but, perhaps more damning, their aircraft are reportedly suffering from interior decoration failures. You know an airline is in straits most dire when they can’t even afford good drapery, without which, steerage class passengers are treated to full-frontal views of the world of delights and splendor that is first class. Bucky Turco was one such plebe and, armed with camera, documented the horror story.
Delta Go Videoblog Boom Boom
By 5.15.06
The Show with Ze Frank has a riff on some crappy Delta customer service he experienced this weekend, with bonus live-action footage of the total stranger Delta put him with after enjoying a multi-hour flying debacle. [NSFW]
The Setting Sun of Delta, Ah! It Burns!
By 5.1.06
It’s not just cleaning the airplanes, now customer service appears to be on a volunteer basis as well. Dawn writes in a horrific tale of a flight from Dallas to Orlando that ended up taking over a day.
Delta, Signalling Impending Doom, Asks Workers to Volunteer to Clean Aircraft
By 4.20.06
Delta workers, how would you like a free t-shirt?
Delta Encourages Profitable Drunkeness At Sober Customers’ Expense
By 3.6.06
1st class on Delta can be a trip to hell in a flying handbasket, as Mike writes. He got seated next to a drunken lush whom the stewardesses only plied with more and more wine. Mike (pictured) came back from hitting the head to find his seatmate had splooged wine all over his iPod and Bose headphones and seat.
Consumers Speak: Delta Loses Bag
By 2.8.06
And customer loses mind. Michelle K. writes:
My bags were lost when I flew from Moscow, Russia to the states on Nov 9, 2005. I picked up my luggage in JFK, went through customs and checked them in for my flight to PIT. They never came. In those bags I had all my clothes and all of my 2 children’s clothes including, socks, shoes, underwear, bras, t shirts, tops, pants, skirts, tights, and so on. I also lost our camcorder, our camera, 2 brand new coats (one leather, one fur trimmed), a Coach handbag, Christmas gifts for my family and friends and irreplaceable family videos.
