Part of the flying experience is peering out the window to get a peek at the clouds, blue sky, and whatever city you may be traveling above. One thing you don’t want to see while gazing at the heavens? Something wrong with the engine. [More]
A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
A still-pending class-action lawsuit that dates back to the dawn of the baggage-fee era alleges that Delta and AirTran colluded to implement their original fees for passengers’ first checked bags. But Delta has apparently not been terribly forthcoming with all the documentation sought by plaintiffs and has already been sanctioned millions of dollars by the court, including a $2.7 million slap on the wrist handed down earlier this week. [More]
The Federal Aviation Administration opened an investigation into a near collision between two planes taking off from Chicago’s Midway Airport at the same time earlier this week. [More]
It’s no secret that some airlines have little love for online travel-booking sites. Southwest only lets travelers book fares directly through the airline and Delta has cut ties with a number of booking/listing sites, including TripAdvisor. The airline industry claims that booking directly will get consumers the lowest prices on airfare, but is that true? [More]
When heading out for a long-awaited summer vacation, most people don’t want to waste valuable time waiting in an airplane’s aisle while other people jam their bags in the crowded overhead bins, or playing a round of musical chairs so a family can sit together on the upcoming flight. In an effort to ensure travelers don’t miss time sunning themselves on the beach, two airlines are revamping their boarding processes. [More]
As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers.
Following on the heels of Delta Air Lines’ decision to serve free pizza to make up for a smoke-filled cabin — because feeling mad/sad/annoyed while eating hot cheese is a near impossibility — a Delta pilot ordered pies delivered to a plane full of passengers delayed by bad weather. And apparently, this is all part of a new pizza policy at the airline.
Travelers often turn to travel websites to search for the cheapest fares and quickest flights out there, but a group of more than a dozen sites now says Delta Air Lines has shut them out, and is keeping its data to itself.
It can’t be fun to be flying miles above the Earth and then have the plane cabin fill up with smoke. But passengers on a Delta Air Lines flight who had to sit through a bit of a scare until when one of their plane’s engines reportedly went out at least got free pizza when the plane landed to soothe any frayed nerves.
Maybe you think of yourself as a snappy dresser. Maybe you prefer to wear housepants on a regular basis. I’m not here to judge, only to report that someday in the nearish future, most Delta Air Lines employees will have an automatic advantage over us less fashion fortunate, with designer Zac Posen on board to pull together new uniforms for all workers.
Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]
If you were planning to fly Delta Air Lines for an overseas trip this holiday season, you might want to start making other plans. The airline aims to cut its international flights by about 3% during the last three months of 2015. [More]
Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year. [More]
Backing up a plane is a lot more complicated that reversing out of your driveway, but pilots generally do it without too much trouble (and with the help of an airplane tug). But this everyday occurrence went awry today for a Delta-operated regional jet in Detroit.
Back in February we told you that Delta was testing a limited-time guarantee for its SkyMiles frequent fliers — Your checked bags will be at the carousel within 20 minutes or you get 2,500 miles. The airline has decided that the program is worth continuing, but it’s still incredibly restrictive. [More]