After the Federal Communications Commission saw a huge spike in complaints from Verizon Wireless customers reporting mysterious data overages, the carrier has apparently started offering refunds. In one case, that means canceling a non-profit’s $20,300 bill for using 1,300GB of data — on a single phone, in one month. [More]
data overages
Amid Reports Of Billing Issues, FCC Sees Spike In Verizon Wireless Complaints
By 10.12.16 — Updated: 11.1.16
Amid recent reports of Verizon Wireless customers getting dinged on their phone bills with unexpected data overages, it may come as no surprise that the Federal Communications Commission has seen a spike in complaints related to the company. [More]
Some Verizon Customers Say They Aren’t Getting Data Overage Alerts Anymore
By 9.23.16
Amid recent reports of Verizon Wireless customers getting dinged on their bills for going over their monthly data allotments, some of these subscribers say they are going over their data limits because Verizon stopped sending them overage alerts. [More]
Verizon Wireless Decides Not To Make Florida Woman Pay For $8,535 In Data Overages
By 9.16.16
The Florida woman who was shocked to receive a $9,100 bill from Verizon Wireless for data she says she couldn’t possibly have used is off the hook, as the company has decided not to make her pay up. [More]
Woman Hit With $9,100 Verizon Wireless Bill For Data She Says She Didn’t Use
By 9.14.16
A Florida woman who says she barely ever uses her monthly allotment of data recently received a bill from Verizon Wireless for $9,153, claiming she had used 569 GB of data in the span of about 10 days. [More]
Reminder: Your iPhone’s WiFi Assist May Get You Data Overage Charges Galore
By 9.2.16
If you need a reminder to turn off the WiFi assist feature included in iOS 9, now’s the time, after yet another report of folks getting hit with data overages because they weren’t aware of what their phones were doing without their knowledge. [More]
AT&T Rollover Data A Good Idea In Theory, Useless For Some Real Users
By 8.3.15
Tom is an AT&T customer, and currently has a data plan that includes rollover data. Normally, he and the other person on his plan are very precise: he says that they normally use 2.8 GB of their shared 3 GB plan. Recently, their normal practices didn’t work, and they had to dip into the rollover data. That’s when they learned that rollover data is only useful if your data use fluctuates wildly from month to month. [More]
iPhone 5 Data-Gobbling Bug Affects AT&T Customers, Too
By 10.19.12
Josh doesn’t think that he’s using any more data with his new iPhone 5 than with his previous iPhone 4. In fact, he should be using less, because he isn’t streaming music anymore. Only that’s not the case. His phone gobbled 5 GB of data in only 22 days. He has an unlimited plan, but getting through 5 GB means he would be throttled for the rest of the month. Just like Verizon’s customer service, AT&T tried to convince Josh that he was using more data because he was using it faster on the LTE network. While that might be the case for some less savvy customers, Josh is an experienced smartphone owner and knows how to manage data. [More]
