After the Federal Communications Commission saw a huge spike in complaints from Verizon Wireless customers reporting mysterious data overages, the carrier has apparently started offering refunds. In one case, that means canceling a non-profit’s $20,300 bill for using 1,300GB of data — on a single phone, in one month. [More]
Amid recent reports of Verizon Wireless customers getting dinged on their phone bills with unexpected data overages, it may come as no surprise that the Federal Communications Commission has seen a spike in complaints related to the company. [More]
The Florida woman who was shocked to receive a $9,100 bill from Verizon Wireless for data she says she couldn’t possibly have used is off the hook, as the company has decided not to make her pay up. [More]
A Florida woman who says she barely ever uses her monthly allotment of data recently received a bill from Verizon Wireless for $9,153, claiming she had used 569 GB of data in the span of about 10 days. [More]
If you need a reminder to turn off the WiFi assist feature included in iOS 9, now’s the time, after yet another report of folks getting hit with data overages because they weren’t aware of what their phones were doing without their knowledge. [More]
Josh doesn’t think that he’s using any more data with his new iPhone 5 than with his previous iPhone 4. In fact, he should be using less, because he isn’t streaming music anymore. Only that’s not the case. His phone gobbled 5 GB of data in only 22 days. He has an unlimited plan, but getting through 5 GB means he would be throttled for the rest of the month. Just like Verizon’s customer service, AT&T tried to convince Josh that he was using more data because he was using it faster on the LTE network. While that might be the case for some less savvy customers, Josh is an experienced smartphone owner and knows how to manage data.