Minor delays are not rare in the world of electronics, but that doesn’t mean customers are any less annoyed when they find out their much-awaited new phone will not arrive as soon as expected. So it helps when companies throw in free money to ease the sting of a delay. [More]
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Apple To Begin Issuing Refunds In E-Book Settlement Case June 22
By 6.20.16
Three months after the Supreme Court left Apple on the hook for $450 million in the settlement of a 2012 antitrust case against the company and five major book publishers, the tech giant is poised to begin handing out payments to customers starting tomorrow. [More]
Nursing Students Sue ITT Tech Over Misleading Enrollment Practices, Substandard Program
By 4.8.16
The lawsuits continue to pile up for embattled for-profit college company ITT Education Services. Just days after the Massachusetts Attorney General filed a suit alleging the operator of the ITT Technical Institute brand engaged in a slew of abusive and misleading practices, a group of 11 Tennessee nurses have filed their own complaint accusing the company of deceiving students during the recruitment process about the school’s accreditation prospects. [More]
United Airlines Offers On-Time Guarantee For Corporate Travelers, Probably Won’t Have To Actually Pay Anything
By 12.8.15
With accusations that airlines have padded flight schedules to improve on-time performance stats still fresh, one carrier is hoping to prove it’s all about valuing your time — as long as you’re a big corporate client. United Airlines launched a new reliability guarantee for some business travelers, promising to get them to their destination on-time or it will provide them with credits for upgrades and fees. [More]
Nearly 120,000 VW Owners Accept “Goodwill Package,” Carmaker To Present Plan For Emissions Fix Friday
By 11.19.15
Last week, Volkswagen announced it would try to win over hundreds of thousands of consumers still waiting to hear just how the carmaker plans to fix their “clean diesel” vehicles rigged to cheat emissions tests by offering owners $1,000 in cash and credits. While the “goodwill package” was seen by some as a means to buy more time, it’s apparently working: nearly 120,000 individuals have taken the company up on its offer. [More]
Volkswagen Offers $1,000 in Cash, Credits To Owners Of Deceptive Diesels
By 11.9.15
Volkswagen, in an apparent attempt to alleviate the strained relationship with hundreds of thousands of consumers still waiting to hear just how the carmaker plans to fix their “clean diesel” vehicles rigged to cheat emissions tests, is offering those owners $1,000 in cash and credits. [More]
Soccer Team Gives "Refund" After Epic 4-0 Beatdown
By 5.11.10
The Seattle Sounders got beat 4-0 by the LA Galaxy, prompting one of the players to suggest that fans deserve a refund and apology from the team. It seem the ownership agrees. Sort of. They’re offering a one game credit to season ticket holders as compensation for the crappy play. It’s not a refund exactly, but its almost one. [More]
JetBlue Gives You $400 In Credits You Didn't Ask For
By 1.14.10
Reader Ryan is happy. He is happy because JetBlue just randomly emailed him to give him $400 in credits he didn’t ask for. [More]
Sprint Yanks $100 Credit Offer On Palm Pre, Says Oops
By 9.9.09
Earlier today, Sprint made news by effectively cutting the price of a Palm Pre to $99 for new Sprint customers, after a $100 credit. Now Sprint is saying it was a publishing error and not a valid offer.
Amazon Offers $30 Credits To Orwell Kindle Swindle Victims
By 9.4.09
A post on Amazon’s Kindle support forum yesterday says the company is sending out emails with offers of $30 to customers who had their George Orwell purchases erased from their devices earlier this summer.
HSBC Cancels Traveler's Credit Card, Pays For Their Mistake
By 8.11.09
Bank of America isn’t the only bank that enjoys canceling their traveling customer’s credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their “continuing efforts to fight fraud,” sent an active replacement card to my address 9,000 miles away.
Trade In Your Clunker, Get $4,500. Maybe.
By 6.28.09
The government is offering a $4,500 credit to anyone willing to trade in their old clunker for a new fuel efficient car, but there’s a catch. Well, several catches…
Threadless Replaces Stolen Shirt With Style And Grace
By 5.30.09
Matthew isn’t sure who got his order from Threadless.com, but it wasn’t him. UPS claims they delivered the package to Matthew’s apartment, but the reception desk would’ve been closed during the supposed delivery time, and Matthew doesn’t have his package. Rather than wait for UPS to complete its investigation, Threadless dug up an extra print of their sold-out design and sent it to Matthew, along with a little something extra…
Time Warner Gives You $1,271, Won't Take It Back
By 5.9.09
Melissa isn’t sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. “We can’t fix it,” they told her. “It’s an error on our part. Enjoy!”
What The Stimulus Bill Has For Everyday Americans
By 2.15.09
In case you haven’t had a chance to read the 1000+ page stimulus bill that was passed on Friday, Ron Lieber at the New York Times has highlighted some of the provisions that will directly affect the average American.
Man Finally Gets His $130 Back From Circuit City
By 11.4.08
In an update and conclusion, reader Sean let us know he finally got satisfaction regarding his story that we posted, “Circuit City Credits Wrong Card For $130 Return, Sends You Away With Nothing.”
Flipswap Cell Phone Buyback Doesn't Work As Advertised
By 9.16.08
A Consumerist reader tried to trade in some old cellphones via Flipswap, and it did not go well. Actually, it pretty much didn’t go at all—he may as well have dropped them off at a Goodwill.
